Dear list members, I do not know whl wrote this resolution, but it is quite hard to say my opinions about this. HumanWare, Freedom Scientific, and ANY technology companies has very good quality technical support personel. The resolution points out that the companies who produces assistive technology should correct their policies on technical support to meet consumer needs. While this seems persuasive, it doesn't make sense. First of all, many companies have tech support who has been praised by consumers to be "god quality." Second, in terms of HumanWare, one of the design goal of BN family of products was consumer input through tech support. In some cases, issues that has been brought up on the tech support calles and emails turned out to be correct - the issue of BookShare books not unpacking, for example. I know that Jonathan Mosen might say something about this resolution, so I'll end my opinion here. And, please, let us keep the list posts on topic.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard Ring Sent: Wednesday, May 03, 2006 2:09 PM To: Braillenote List Subject: [Braillenote] Interesting NCSAB National Council of State Agencies for the Blind, Inc. 4733 Bethesda Avenue, Suite 330 Bethesda, Maryland 20814 www.ncsab.org Telephone: 202-298-8468 or 202-333-5841 Fax: 301-654-5542 Allen C. Harris, President National Council of State Agencies for the Blind Resolution on Poor Quality of Assistive Technology and Customer Service WHEREAS, blind persons should have access to quality assistive technology in order to perform information processing tasks essential to education, career preparation, and employment; and WHEREAS, the members of the National Council of State Agencies for the Blind, their staffs, and consumers have increasingly experienced degradation in the quality of technical support and products produced by manufacturers of assistive technology for the blind: Now, therefore, BE IT RESOLVED by the National Council of State Agencies for the Blind, in meeting assembled this 27th day of April, 2006, that this organization express strong concern as to the poor quality of certain products and customer support currently prevalent in the assistive technology market for the blind and call upon manufacturers of such assistive technology to take immediate steps to address and resolve this serious problem. Resolution unanimously adopted. ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
