For what it's worth, I've had both good and bad experiences dealing with HW's tech support, as well as every other business I have dealt with more than once. I'm sorry some have had only bad experiences, but I hope the list realizes that this is not always the case. Also, the competition has given me almost exclusively harsh and unfriendly treatment, but I chalked it up to the individuals I spoke with and don't believe the whole company to be at fault. Just a look at the other side of the coin from your friendly rock-dweller.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Sharon Campbell sSent: Wednesday, August 02, 2006 11:28 AM To: Braillenote List Subject: re: [Braillenote] Disappointed with Humanware Tech Support Hi Melissa and list! We agree with you. In the United States, Humanware all the way around has a bad reputation on taking care of people and public relations. Freedom Scientific has them beat 100 percent!! > ----- Original Message ----- >From: "Melissa Garside" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Date: Wed, 2 Aug 2006 09:59:53 -0400 >Subject: [Braillenote] Disappointed with Humanware Tech Support >Hi Everyone, >For those of you on the list who live in the united states, what has your >experience been with Humanware tech support? I have called tech support out >in California several times regarding a battery issue with my voice note >MPower. Each time I have called, I have always been told either by an actual >person or by a recorded voice to leave a message and someone from tech >support will get back to me. This method is all well and good except that a >humanware tech support person has never returned any of my calls. >Considering I have paid over 2000 dollars out of my own pocket for my >MPower, not being able to get in touch with a tech support person is >unacceptable! I hate to say this but, in terms of tech support, Freedom >Scientific takes much better care of it's customers than Humanware in the >United States does. I have been more than happy with Humanware in every >other aspect accept for tech support. It should not take me a month and a >half to get in touch with a tech support person. >For those of you who are part of humanware on this list, how can I get in >contact with a humanware tech support person? I suspect that my MPower is >going to need to be sent out for repair. I begin my fall semester of school >on September 5th. If in fact my MPower needs to be sent in for repair, I >need to send it bakc very soon and need to have it back in my hands by >Tuesday September 5th. Any help you can give to expidite this process would >me much appreciated. >Thank you. >Milissa >[EMAIL PROTECTED] >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
