I've had both good and not so good experiences with Humanware. The good is still slightly outweighing the bad. They still rank higher to me that Freedom Scientific. If you're having problems at Freedom Scientific you might want to talk with Hal Knight at 1-800-444-4443 Extension 1101. The best every day.
Sukosh Fearon -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Sarah Cranston Sent: Wednesday, August 02, 2006 12:33 PM To: Braillenote List Subject: RE: [Braillenote] Disappointed with Humanware Tech Support For what it's worth, I've had both good and bad experiences dealing with HW's tech support, as well as every other business I have dealt with more than once. I'm sorry some have had only bad experiences, but I hope the list realizes that this is not always the case. Also, the competition has given me almost exclusively harsh and unfriendly treatment, but I chalked it up to the individuals I spoke with and don't believe the whole company to be at fault. Just a look at the other side of the coin from your friendly rock-dweller. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Sharon Campbell sSent: Wednesday, August 02, 2006 11:28 AM To: Braillenote List Subject: re: [Braillenote] Disappointed with Humanware Tech Support Hi Melissa and list! We agree with you. In the United States, Humanware all the way around has a bad reputation on taking care of people and public relations. Freedom Scientific has them beat 100 percent!! > ----- Original Message ----- >From: "Melissa Garside" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Date: Wed, 2 Aug 2006 09:59:53 -0400 >Subject: [Braillenote] Disappointed with Humanware Tech Support >Hi Everyone, >For those of you on the list who live in the united states, what has your >experience been with Humanware tech support? I have called tech support out >in California several times regarding a battery issue with my voice note >MPower. Each time I have called, I have always been told either by an actual >person or by a recorded voice to leave a message and someone from tech >support will get back to me. This method is all well and good except that a >humanware tech support person has never returned any of my calls. >Considering I have paid over 2000 dollars out of my own pocket for my >MPower, not being able to get in touch with a tech support person is >unacceptable! I hate to say this but, in terms of tech support, Freedom >Scientific takes much better care of it's customers than Humanware in the >United States does. I have been more than happy with Humanware in every >other aspect accept for tech support. It should not take me a month and a >half to get in touch with a tech support person. >For those of you who are part of humanware on this list, how can I get in >contact with a humanware tech support person? I suspect that my MPower is >going to need to be sent out for repair. I begin my fall semester of school >on September 5th. If in fact my MPower needs to be sent in for repair, I >need to send it bakc very soon and need to have it back in my hands by >Tuesday September 5th. Any help you can give to expidite this process would >me much appreciated. >Thank you. >Milissa >[EMAIL PROTECTED] >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
