Yes, I've noticed that if I order anything from Humanware, that is, a product, it seems to take a long time for them to get my money. This wasn't true with the SMA, however.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris Hallsworth Sent: Wednesday, August 02, 2006 3:02 PM To: Braillenote List Subject: Re: [Braillenote] Disappointed with Humanware Tech Support Thanks for the warning. Can I ask, if my local education authority gives me a DSA grant, when is it likely I'll get a braillenote? I'm not desperate, just curious that's all so I know what to expect. Thanks in advance.Rhonda Clark wrote: > I will just add one other thing to this thread: Be careful how you > purchase. If you pay with a debit card, or a credit card, your > purchase may not come out for four months; how surprised you are then, > when you thought it was all straightened out. My advice would be to > pay with a check or money order. This probably applies to any > company. The sad part is when no one wants to straighten it out. > >> ----- Original Message ----- >> From: "Richard Ring" <[EMAIL PROTECTED] >> To: "Braillenote List" <[email protected] >> Date: Wed, 2 Aug 2006 14:51:07 -0500 >> Subject: RE: [Braillenote] Disappointed with Humanware Tech > Support > >> First impressions mean a great deal. >> I can tell you horror stories about every company in the > blindness >> field. I have said it before, and I will say it again; if the > companies >> who sell these products were in a mainstream business, they would > have >> gone belly up a long time ago. >> For the most part, none of them provide first class service, they > do not >> provide first class customer support, and they do not seem the > least bit >> interested in improving upon this. And now ladies and gentleman, > here's >> the reason why. If you have purchased a Pac Mate, or a > Braillenote, it >> is highly unlikely that you will suddenly be able to afford to > purchase >> the other product. In other words, if you've had had a difficult > time >> with Freedom Scientific, chances are you will not be able to > simply go >> out and purchase a Braillenote. And the reverse is also true. > These >> devices are too costly, and the majority of the purchases are > made by >> state and Federal agencies in the United States and the companies > who >> are not providing first class technical support and first class > repair >> services don't have to change anything because people are still >> purchasing their products. What is needed is some way to make > all of >> the companies in this field feel that they are indeed > accountable. If a >> car manufacturer produces bad cars, the news media are on it > like flies >> on dead meat. Unfortunately, when we deal with products whose > total >> market is probably less than one per cent of the population, that > isn't >> going to happen. I am not damning or praising any particular > company >> here, I am stating that in this man's opinion none of the > companies in >> this field are providing either technical support and/or customer >> service at a level that reflects much respect for their customer > base. >> No one should be told that a call will be returned and then no > call is >> ever received. I have also seen cases where individuals call a > company >> and receive conflicting information. The only way I believe that > this >> situation will ever change is if an independent group of > individuals >> from state and Federal agencies and consumer organizations and > other >> interested parties forms and attempts to monitor the kind of > service >> that customers are receiving from these companies. Perhaps such > a watch >> dog group could publish newsletters discussing the kind of > service >> people are receiving. Without such a mechanism in place, we > always >> receive second class service from all of the companies in this > field. > >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of > Milissa >> Garside >> Sent: Wednesday, August 02, 2006 9:00 AM >> To: Braillenote List >> Subject: [Braillenote] Disappointed with Humanware Tech Support > > >> Hi Everyone, > >> For those of you on the list who live in the united states, what > has >> your >> experience been with Humanware tech support? I have called tech > support >> out >> in California several times regarding a battery issue with my > voice note > >> MPower. Each time I have called, I have always been told either > by an >> actual >> person or by a recorded voice to leave a message and someone from > tech >> support will get back to me. This method is all well and good > except >> that a >> humanware tech support person has never returned any of my calls. >> Considering I have paid over 2000 dollars out of my own pocket > for my >> MPower, not being able to get in touch with a tech support person > is >> unacceptable! I hate to say this but, in terms of tech support, > Freedom >> Scientific takes much better care of it's customers than > Humanware in >> the >> United States does. I have been more than happy with Humanware > in every >> other aspect accept for tech support. It should not take me a > month and >> a >> half to get in touch with a tech support person. > >> For those of you who are part of humanware on this list, how can > I get >> in >> contact with a humanware tech support person? I suspect that my > MPower >> is >> going to need to be sent out for repair. I begin my fall > semester of >> school >> on September 5th. If in fact my MPower needs to be sent in for > repair, I > >> need to send it bakc very soon and need to have it back in my > hands by >> Tuesday September 5th. Any help you can give to expidite this > process >> would >> me much appreciated. > >> Thank you. > >> Milissa >> [EMAIL PROTECTED] > > > >> ___ >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote > > >> ___ >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
