Ottawa Canada it has been my experience that when you call a regular telephone number for tech support, you are on hold much less than if you called a toll--free number and the techs you reach generally know what they are talking about more than techs on toll-free numbers.
If Humanware put in toll-free numbers for tech support, they would be paying for the call including while you are on hold. This expense adds up and to cover it the firm would have to build it into the purchase price of their products. Most blind people I know have excellent long distance, generally unlimited LD on their phones so paying for the call to tech support is not an undue hardship to most blind people. If you want to minimize your hold time, call as soon as they open the lines in the morning or other off-peak times. Wherever possible, first check your User Guide, ask on this list or e-mail tech support. But don't let your unit send Smoke Signals! Brian -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.5/405 - Release Date: 01/08/2006 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
