According to this information, batteries are not covered. Therefore, I would be paying HW $500 every year for the life of my BN. If my BN only needs to be repaired once or twice, that would mean a lot of wasted money. I mean in twelve years I could be a completely new unit and within five years I could have purchased a transplant to the latest and greatest.
Also, I didn't see any information that indicated that this service contract covers anything more than the standard one year waranty. I hope someone can explain the differences to me but I haven't seen anyone tell me exactly what it covers. Cindy > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Vicky Collins > Sent: Saturday, September 30, 2006 8:56 PM > To: Braillenote List > Subject: Re: [Braillenote] service contract > > > Oh, no need to have to work that hard, grin. Here is the > info from that > page, such as it is: > > > Shipping and Warranty Information > > Shipping/Handling > Shipping and handling charges apply to destinations in the > continental U.S. > All shipments are sent by surface carrier. Call for extra charges for > shipment by air. No CODs. > Please Note > List of 5 items > . All prices and specifications are subject to change without notice > . All prices are in US Dollars, FOB Concord, California > . All brand names are trademarks of their respective holders > . We accept VISA, MasterCard, Discover Card and American Express > . Sales tax is additional, where required by law. > list end > > Training and Installation (Not available in some areas) > On-site training is > available on most HumanWare HumanWare products and special > package systems. > Cost includes day rate plus travel and expenses. > Not available in all areas, please contact your area > representative to > discuss your training needs and pricing. > > Warranty Information > Other adaptive hardware products are warranted against > defects in materials > and workmanship for a period of 1 year from the date of > purchase. During the > warranty period, product determined by HumanWare HumanWare to > be defective > in form or function will be repaired or, at HumanWare > HumanWare's option, > replaced > at no charge. This warranty does not apply if the product has > been damaged > by accident, abuse, misuse, or as a result of service or > modification by > other > than HumanWare HumanWare. All freight charges to HumanWare > HumanWare's > office are borne by the owner; return freight to the owner > will be borne by > HumanWare > HumanWare. > > Limited Warranty on Non-Adaptive Hardware Warranties on non-adaptive > hardware (i.e. printer, scanners, and other computer peripherals) are > provided by the > original manufacturer. > Customer > is responsible for contacting the original manufacturer regarding any > warranty issues. Refer to the documentation provided with > your hardware for > more information > about the warranty. > > Limited Warranty on Software Products > Warranties for software products are provided by the original > manufacturer. > Refer to the documentation for your product for the > manufacturer's warranty > statement. > > Exclusions > Batteries are excluded from warranties and extended > warranties. HumanWare > HumanWare's warranty may not apply if equipment is not > returned in original > factory > packing or is damaged in transit due to use of alternate or > insufficient > packing materials. Approved packing materials are available > for purchase > from > HumanWare HumanWare. > > Restocking Policy > List of 2 items > 1. Customers may return items in satisfactory and resalable > condition within > 30 days of the initial purchase. > 2. Items returned within 30 days in less than satisfactory > condition* will > be charged an automatic 5% restocking fee. > list end > > *Less than satisfactory condition refers to a condition of > both the product > and the packaging. > This includes but is not limited to: missing packing and/or > packaging, > damaged packing and/or packaging, scratched product, dirty > product, missing > peripherals > (manuals, power adaptors, CDs, etc.) 3. Items returned within > 30 days in > non-resalable condition will not be accepted and will be > returned to the > customer. > This typically refers to broken and/or unrepairable product. > > > ----- Original Message ----- > From: "kathy davis" <[EMAIL PROTECTED]> > To: "Braillenote List" <[email protected]> > Sent: Saturday, September 30, 2006 8:46 PM > Subject: Re: [Braillenote] service contract > > > Vicky, Thanks for the link you sent re the service contract. I'm > very poor with the net, but will give it a try. > Kathy > > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
