True. However, my only point is that you may well write and tell other list members what your experience has been when dealing with HumanWare, but don't assume because you have shared your issues with the list that anything will be resolved. Some will tell you that they've had nothing but good service from HumanWare, others will describe service that is not so good. This list, however, cannot resolve problems that deal with issues that only HumanWare can deal with. We can and do answer questions, and there are some on this list who are exceedingly knowledgeable concerning the Braillenote family of products. But if, for instance, you have a Braille display that is not functioning correctly, or if your flash disk has failed, there isn't anything your fellow list members can do that will resolve your problem.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christopher Hallsworth Sent: Wednesday, October 04, 2006 3:18 PM To: Braillenote List Subject: RE: [Braillenote] Maurice's message I appreciate what you're saying, however surely it's nice to know from list members what experience they've had off Humanware? Just my thoughts. On Wed, 4 Oct 2006 15:06:12 -0500, "Richard Ring" <[EMAIL PROTECTED]> said: > Here is how I interpret this. > Certainly, if you have a question concerning how to use your Braillenote > or what specific command can allow you to accomplish tasks this is the > list to ask such questions. > What this list won't help with are complaints about how long it is > taking you to get your equipment repaired, complaints about poor tech > support, and problems concerning overall customer service from > HumanWare. > We can't help not because many of us wouldn't want to help, but simply > because we're not employees of HumanWare, and we are as subject to what > they do or do not do as you are. > This is a wonderful list for asking questions and receiving valuable > information. It is not the place to complain about problems that > pertain specifically to HumanWare and how the company is treating you > because none of us can do a darn thing about any of that. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Sharon > Campbell > Sent: Wednesday, October 04, 2006 1:31 PM > To: Hilda Moreno; Braillenote List > Subject: re: [Braillenote] Maurice's message > > > Hi List: > Hilda Moreno gave us email addresses to post problems to > HumanWare staff. This is all fine and well, but, if we are going > to be given these addresses as the way to go, what is this list > for? We already know it's not for chitchat! > Any help or input would be welcome! > God bless and keep smiling!! > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > -- Christopher Hallsworth [EMAIL PROTECTED] ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
