Peggy, My mpower Braille Note went in on October 6 or thereabout for the
battery thing and it didn't get back until last Friday. I must say it works
wonderfully.
----- Original Message -----
From: "Peggy Kern" <[EMAIL PROTECTED]>
To: "Braillenote" <[email protected]>
Sent: Monday, October 30, 2006 7:29 PM
Subject: [Braillenote] The servicing process revisited
Hi, all. On October 13, I sent my mPower in, because its space bar was
sticking. I figured that as long as it was going in, I might as well have
it cleaned, since I've got a service contract that's good until February.
Let me just say that I've never done the once-a-year cleaning and
servicing thing, so am not totally sure what's involved. From what a tech
once told me, they take the display apart, piece by piece, and give each
piece a bath; so I figured why not? Anyway, since it's been over 10
business days since it went in, I figured I'd check on it this morning. I
gave the customer service rep my RMA number, and she looked it up and said
on the 26th they'd changed the battery (which I thought worked fine), and
replaced the PCB board (or something like that; I don't know what that
does). They were going to cycle it today, which takes 24 hours, and if it
passes Q A tomorrow, it'll be on its way back to me.
But I'm a bit puzzled at this information of a battery and the PCB board
being replaced. Does this once- or twice-a-year servicing under the
contract mean they look over the whole machine, and not the Braille
display only? Do they replace batteries and things after a year
routinely, just because they only expect them to work for 18 months, and
don't want the same machine to have to be sent back almost immediately?
Or could they be working on the wrong machine under my RMA, and eventually
be sending me back someone else's machine? <lol> I'm just puzzled as to
why this extra stuff was done, and if that's just what normally goes on
when you send it in under the servicing contract. I'm usually of the mind
that "if it ain't broke, don't fix it", so I probably wouldn't even have
sent it in if the space bar hadn't been sticking.
Can those of you who regularly send your units in give me some idea as to
whether the stuff they're doing with mine is normal?
Peggy
http://kernsac.livejournal.com/
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