Les, Peggy and list,
You can determine whether you've got the
modification by looking at the hardware
revision. If it is RVC 2, then it is not
modified. If it is RVC 6 S, then it has been
modified (mine has been modified).
----- Original Message -----
From: "Les Kriegler" <[EMAIL PROTECTED]
To: "'Peggy Kern'"
<[EMAIL PROTECTED]>,"'Braillenote List'"
<[email protected]
Date sent: Tue, 31 Oct 2006 05:51:43 -0500
Subject: RE: [Braillenote] The servicing
process revisited
Hi Peggy,
Is it possible that you received the battery
hardware upgrade? Remember
that was discussed as a free update back in
July when many of us were having
inaccurate battery gauge readings. HW is the
best source for an answer, so
I could be mistaken here.
Les
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
m] On Behalf Of Peggy Kern
Sent: Monday, October 30, 2006 9:30 PM
To: Braillenote
Subject: [Braillenote] The servicing process
revisited
Hi, all. On October 13, I sent my mPower in,
because its space bar was
sticking. I figured that as long as it was
going in, I might as well have
it cleaned, since I've got a service contract
that's good until February.
Let me just say that I've never done the
once-a-year cleaning and servicing
thing, so am not totally sure what's
involved. From what a tech once told
me, they take the display apart, piece by
piece, and give each piece a bath;
so I figured why not? Anyway, since it's
been over 10 business days since
it went in, I figured I'd check on it this
morning. I gave the customer
service rep my RMA number, and she looked it
up and said on the 26th they'd
changed the battery (which I thought worked
fine), and replaced the PCB
board (or something like that; I don't know
what that does). They were
going to cycle it today, which takes 24
hours, and if it passes Q A
tomorrow, it'll be on its way back to me.
But I'm a bit puzzled at this information of
a battery and the PCB board
being replaced. Does this once- or
twice-a-year servicing under the
contract mean they look over the whole
machine, and not the Braille display
only? Do they replace batteries and things
after a year routinely, just
because they only expect them to work for 18
months, and don't want the same
machine to have to be sent back almost
immediately? Or could they be
working on the wrong machine under my RMA,
and eventually be sending me back
someone else's machine? <lol> I'm just
puzzled as to why this extra stuff
was done, and if that's just what normally
goes on when you send it in under
the servicing contract. I'm usually of the
mind that "if it ain't broke,
don't fix it", so I probably wouldn't even
have sent it in if the space bar
hadn't been sticking.
Can those of you who regularly send your
units in give me some idea as to
whether the stuff they're doing with mine is
normal?
Peggy
http://kernsac.livejournal.com/
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