I tried to do that. It took two or three times of sending my BN
in for repair (which is why I wanted the replacement) and asking
for a new one each time before HW finally replaced mine. I am
glad they did, but you should be extremely insistent because it
is hard, at least in my experience, to convince them to replace a
machine. Good luck.
Oh, a question: exactly what does reflashing do? My friend
reflashed the BIOS on my computer, and I heard of a guy who tried
to flash the BIOS of a gaming system. What does flashing, or
reflashing, do and why would it be so nice to be able to do
independent of a tech support person?
Have a great day,
Alex
----- Original Message -----
From: "Flint Million" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date sent: Wed, 13 Dec 2006 00:55:25 -0600
Subject: Re: [Braillenote] BN acting up again!
It was sent in for repair. My guess is they just reflashed the
system. I
have to think there's a way for endusers to reflash the system
even if it's
completely dead, but Humanware would rather us send it in. I
understand the
whole QC thing, but being without the unit is a strain on work,
and
Humanware (as do many other companies) seem to forget that... I'm
gonna give
them a call tomorrow and see if I can get it straight. I'm pretty
much going
to say I want a completely new replacement unit, not just the
same unit
reflashed.
Flint
On 12/12/06, Brian Lingard <[EMAIL PROTECTED]> wrote:
Ottawa Canada
Dear Flint:
After your BrailleNote died last time, how did you coax it back
to health?
Sounds like you need to have a serious talk with Humanware Tech
Support.
Brian
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11/12/2006 4:32 PM
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