He could try a service reset (hold the reset and record buttons down). If that still doesn't work, he could retrieve the suspected e-mail on his PC, delete it from the server, then hopefully the BrailleNote shouldn't jam after that. Hope this helps. On Fri, 5 Jan 2007 11:59:47 +0200, "Gerhard Erasmus" <[EMAIL PROTECTED]> said: > Dear List > > A BrailleNote user is experiencing the following problem with his mPower > BT32 running KeySoft 7.0: > > * He received an E-mail which has "jammed" the unit. > > * He cannot close the E-mail application or return to the main menu. > > * Whenever he switches on the unit, he lands on the suspect E-mail > message > and can do nothing further. > > We have tried all resets but to no avail. > > Is there anything that the list can recommend that we try? > > Kind Regards > Gerhard Erasmus > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > Christopher Hallsworth Skype name chrishallsworth7266
___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
