this is the very reason why I posted last week about all of these venders
ripping us off.
again I say, if we were buying cars. if a auto company had a defected
product they would have a recall of that product and every one who had that
product, they would be notified.
wither you agree or not in the last week all post have proved my point
----- Original Message -----
From: "Ann Parsons" <[email protected]>
To: "Karyn Campbell" <[email protected]>
Cc: "Braillenote Discussion List" <[email protected]>
Sent: Thursday, January 15, 2009 5:45 AM
Subject: Re: [Braillenote] key soft question
Hi all,
Karen, you ask us to calm down. This is a reasonable request when HW has no
ergent reason for giving us more information. However, this is not the case
currently. Mr. Slone did indeed say something about notifying us this week,
but gave no indication as to whether the problems with Bookshare will be
addressed in a new upgrade for the units or whether it is being released as
a separate patch.
In addition, the solution offered as a temporary work-around is not good
because the old web site is static. There have been some fifty books
released in the past three days since the new web went live. BN users have
no access to these books, nor to any of the periodicals, especially the
daily newspapers. With the upcoming inoguration and the troubles in The
Middle East and the flooding in the Northwest, keeping track of the news is
necessary.
It's not just the BrailleNote family that is suffering, Karen. All people
who own VR Streams cannot play the new DAISY content. they also cannot use
the Stream Companion software in order to transfer books.
Karen, I must point out to you that communication is vital when dealing with
people. This is especially true when dealing with a customer base of
thousands. Many people, including repairmen, cable company personnel,
husbands, wives, and children figure that if they don't know an answer it is
better to remain silent. They figure that silence means that they don't
know and they shouldn't speak until or unless they know something.
This could not be farther from the truth. As one who has tried to convince
friends and readers of this for years, I know whereof I speak. Karen, when
somebody calls you or sends you an email telling you that they don't know
when they can come, or that their schedule is unclear, this sends a clear
and unmistakable message that the person to whom you communicate matters.
It is an affirmation. It is an acknowledgement that the person exists, and
that the person has the right to respect and to courteous treatment.
Humanware used to be known for such treatment. Humanware used to be one of
the primary vendors who received praise for their customer relations
policies because they actually did care and reaspect their market share.
This is no longer the case. We've received vague and unsatisfactory
information this week. We have not received the respect and the courtesy
which we deserve. What is needed here is a plan composed of several parts.
First, Humanware should begin to give weekly updates, sent on a specific day
of the week, e.g. Your Tuesday Update from Humanware, yes, even if all they
say is that they are progressing, or that the stuff is in beta or whatever.
Second, specific attention should be paid to specific pieces of equipment,
e.g. VRStream and the BN family. Third, an acknowledgement should be sent
to everyone that states that Humanware is aware of the inconvenience this
delay is causing its customers. They may be a huge, world wide company now,
but that's no excuse for not respecting and communicating with its
customers. Karen this is the 21st century. Communication is cheap and
easy. Why not take advantage of that fact?
Ann P.
On Wed, Jan 14, 2009 at 08:56:28PM -0600, Karyn Campbell wrote:
Again please read your E-mail before you post something like this.
Maurice
Sloane said there would be something further later this week or within the
next few weeks.
Could we please calm down. HW will announce the release when they are
ready
to do so. I too would like to know but I am willing to wait until they
make
the announcement.
Karyn Campbell, Illinois USA, [email protected]
Using VN QT M Power running KS 7.5 b 28
Check out my blog at packerbrat.livejournal.com
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--
AAnn K. Parsons
Portal Tutoring
Email: [email protected]
Web Site: http://www.portaltutoring.info
blog: http://www.samobile.net/users/akp
Skype: Putertutor
"All that is gold does not glitter,
Not all those who wander are lost." JRRT
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