Haven't we beat this topic to death already? ----- Original Message ----- From: "mike welty" <[email protected]> To: "louis whitfield" <[email protected]>; "Ann Parsons" <[email protected]>; "Karyn Campbell" <[email protected]> Cc: "Braillenote Discussion List" <[email protected]> Sent: Thursday, January 15, 2009 9:11 AM Subject: Re: [Braillenote] key soft question
if you want venders to rip you off they could charge a lot more for the units. I personally would be happy with what we've got. ----- Original Message ----- From: "louis whitfield" <[email protected]> To: "Ann Parsons" <[email protected]>; "Karyn Campbell" <[email protected]> Cc: "Braillenote Discussion List" <[email protected]> Sent: Thursday, January 15, 2009 09:33 Subject: Re: [Braillenote] key soft question > this is the very reason why I posted last week about all of these venders > ripping us off. > again I say, if we were buying cars. if a auto company had a defected > product they would have a recall of that product and every one who had > that product, they would be notified. > wither you agree or not in the last week all post have proved my point > ----- Original Message ----- > From: "Ann Parsons" <[email protected]> > To: "Karyn Campbell" <[email protected]> > Cc: "Braillenote Discussion List" <[email protected]> > Sent: Thursday, January 15, 2009 5:45 AM > Subject: Re: [Braillenote] key soft question > > > Hi all, > > Karen, you ask us to calm down. This is a reasonable request when HW has > no ergent reason for giving us more information. However, this is not the > case currently. Mr. Slone did indeed say something about notifying us > this week, but gave no indication as to whether the problems with > Bookshare will be addressed in a new upgrade for the units or whether it > is being released as a separate patch. > > In addition, the solution offered as a temporary work-around is not good > because the old web site is static. There have been some fifty books > released in the past three days since the new web went live. BN users > have no access to these books, nor to any of the periodicals, especially > the daily newspapers. With the upcoming inoguration and the troubles in > The Middle East and the flooding in the Northwest, keeping track of the > news is necessary. > > It's not just the BrailleNote family that is suffering, Karen. All people > who own VR Streams cannot play the new DAISY content. they also cannot > use the Stream Companion software in order to transfer books. > > Karen, I must point out to you that communication is vital when dealing > with people. This is especially true when dealing with a customer base of > thousands. Many people, including repairmen, cable company personnel, > husbands, wives, and children figure that if they don't know an answer it > is better to remain silent. They figure that silence means that they > don't know and they shouldn't speak until or unless they know something. > > This could not be farther from the truth. As one who has tried to > convince friends and readers of this for years, I know whereof I speak. > Karen, when somebody calls you or sends you an email telling you that they > don't know when they can come, or that their schedule is unclear, this > sends a clear and unmistakable message that the person to whom you > communicate matters. It is an affirmation. It is an acknowledgement that > the person exists, and that the person has the right to respect and to > courteous treatment. > > Humanware used to be known for such treatment. Humanware used to be one > of the primary vendors who received praise for their customer relations > policies because they actually did care and reaspect their market share. > This is no longer the case. We've received vague and unsatisfactory > information this week. We have not received the respect and the courtesy > which we deserve. What is needed here is a plan composed of several > parts. First, Humanware should begin to give weekly updates, sent on a > specific day of the week, e.g. Your Tuesday Update from Humanware, yes, > even if all they say is that they are progressing, or that the stuff is in > beta or whatever. Second, specific attention should be paid to specific > pieces of equipment, e.g. VRStream and the BN family. Third, an > acknowledgement should be sent to everyone that states that Humanware is > aware of the inconvenience this delay is causing its customers. They may > be a huge, world wide company now, but that's no excuse for not respecting > and communicating with its customers. Karen this is the 21st century. > Communication is cheap and easy. Why not take advantage of that fact? > > Ann P. > On Wed, Jan 14, 2009 at 08:56:28PM -0600, Karyn Campbell wrote: >> Again please read your E-mail before you post something like this. >> Maurice >> Sloane said there would be something further later this week or within >> the >> next few weeks. >> >> Could we please calm down. HW will announce the release when they are >> ready >> to do so. I too would like to know but I am willing to wait until they >> make >> the announcement. >> >> Karyn Campbell, Illinois USA, [email protected] >> Using VN QT M Power running KS 7.5 b 28 >> Check out my blog at packerbrat.livejournal.com >> >> >> >> >> >> ___ >> Replies to this message will go directly to the sender. >> If your reply would be useful to the list, please send a >> copy to the list as well. >> >> To leave the BrailleNote list, send a blank message to >> [email protected] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> > > -- > AAnn K. Parsons > Portal Tutoring > Email: [email protected] > Web Site: http://www.portaltutoring.info > blog: http://www.samobile.net/users/akp > Skype: Putertutor > > "All that is gold does not glitter, > Not all those who wander are lost." JRRT > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
