Hi Ann. I, personally, believe it is outrageous that bookshare
released this website before talking to the proprietors of these
companies to at least advise them that we will not be able to use
the bn with bookshare, and to have a patch ready by a particular
date. I couldn't agree with you more about the email thing once
a week, where hw sends out a notice telling us what they are
doing, and how they are doing it, and things like that they find
necessary. Humanware did say that they would have this new ks
released by fall 08, and fall has been and gone, and no release
is here yet. Sure, we can give them a bit of slack, because they
have been brilliant with keeping to their dates in the past. I
feel that it may be because Humanware New Zealand have basically
closed down, and they were the main makers (As far as I know) of
the Braillenote. Cheers, Blake.
----- Original Message -----
From: Ann Parsons <[email protected]
To: Karyn Campbell <[email protected]
Date sent: Thu, 15 Jan 2009 07:45:32 -0500
Subject: Re: [Braillenote] key soft question
Hi all,
Karen, you ask us to calm down. This is a reasonable request
when HW has no ergent reason for giving us more information.
However, this is not the case currently. Mr. Slone did indeed
say something about notifying us this week, but gave no
indication as to whether the problems with Bookshare will be
addressed in a new upgrade for the units or whether it is being
released as a separate patch.
In addition, the solution offered as a temporary work-around is
not good because the old web site is static. There have been
some fifty books released in the past three days since the new
web went live. BN users have no access to these books, nor to
any of the periodicals, especially the daily newspapers. With
the upcoming inoguration and the troubles in The Middle East and
the flooding in the Northwest, keeping track of the news is
necessary.
It's not just the BrailleNote family that is suffering, Karen.
All people who own VR Streams cannot play the new DAISY content.
they also cannot use the Stream Companion software in order to
transfer books.
Karen, I must point out to you that communication is vital when
dealing with people. This is especially true when dealing with a
customer base of thousands. Many people, including repairmen,
cable company personnel, husbands, wives, and children figure
that if they don't know an answer it is better to remain silent.
They figure that silence means that they don't know and they
shouldn't speak until or unless they know something.
This could not be farther from the truth. As one who has tried
to convince friends and readers of this for years, I know
whereof I speak. Karen, when somebody calls you or sends you an
email telling you that they don't know when they can come, or
that their schedule is unclear, this sends a clear and
unmistakable message that the person to whom you communicate
matters. It is an affirmation. It is an acknowledgement that
the person exists, and that the person has the right to respect
and to courteous treatment.
Humanware used to be known for such treatment. Humanware used to
be one of the primary vendors who received praise for their
customer relations policies because they actually did care and
reaspect their market share. This is no longer the case. We've
received vague and unsatisfactory information this week. We have
not received the respect and the courtesy which we deserve. What
is needed here is a plan composed of several parts. First,
Humanware should begin to give weekly updates, sent on a specific
day of the week, e.g. Your Tuesday Update from Humanware, yes,
even if all they say is that they are progressing, or that the
stuff is in beta or whatever. Second, specific attention should
be paid to specific pieces of equipment, e.g. VRStream and the
BN family. Third, an acknowledgement should be sent to everyone
that states that Humanware is aware of the inconvenience this
delay is causing its customers. They may be a huge, world wide
company now, but that's no excuse for not respecting and
communicating with its customers. Karen this is the 21st
century. Communication is cheap and easy. Why not take
advantage of that fact?
Ann P.
On Wed, Jan 14, 2009 at 08:56:28PM -0600, Karyn Campbell wrote:
Again please read your E-mail before you post something like
this. Maurice
Sloane said there would be something further later this week or
within the
next few weeks.
Could we please calm down. HW will announce the release when
they are ready
to do so. I too would like to know but I am willing to wait
until they make
the announcement.
Karyn Campbell, Illinois USA, [email protected]
Using VN QT M Power running KS 7.5 b 28
Check out my blog at packerbrat.livejournal.com
___
Replies to this message will go directly to the sender.
If your reply would be useful to the list, please send a
copy to the list as well.
To leave the BrailleNote list, send a blank message to
[email protected]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
--
AAnn K. Parsons
Portal Tutoring
Email: [email protected]
Web Site: http://www.portaltutoring.info
blog: http://www.samobile.net/users/akp
Skype: Putertutor
"All that is gold does not glitter,
Not all those who wander are lost." JRRT
___
Replies to this message will go directly to the sender.
If your reply would be useful to the list, please send a
copy to the list as well.
To leave the BrailleNote list, send a blank message to
[email protected]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
Replies to this message will go directly to the sender.
If your reply would be useful to the list, please send a
copy to the list as well.
To leave the BrailleNote list, send a blank message to
[email protected]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
