Peggy, I've had your situation with the product key, I'm in Australia,
and
when I log into Humanware I get taken to the Australian site, are you in
the US?
Peter
----- Original Message -----
From: "Peggy Kern" <[email protected]
To: "BrailleNote" <[email protected]
Date sent: Thu, 10 Feb 2011 19:36:10 -0800
Subject: Re: [Braillenote] License site, what a pain!
I just wrote to support too. Hopefully they'll figure out what the issue
is. It seems like some people could just input the info requested, and
download the key right away. I'm glad there are other people with my
issues, and I'm glad others didn't have any problem. I just wish the
registration thing had been announced. And I'm surprised that some of us
would be told to register, when Humanware has our e-mail addresses.
Oh well, stay tuned for the continuing saga of Where's My Upgrade?
Peggy <trying to put a humorous face on a frustrating situation
--------------------------------------------------
From: "Alex Hall" <[email protected]
Sent: Thursday, February 10, 2011 7:25 PM
To: "peter greco" <[email protected]
Cc: "Peggy Kern" <[email protected]>; <[email protected]
Subject: Re: [Braillenote] License site, what a pain!
Okay everyone, I have just emailed support asking for clarification
and suggesting that an explanation be put out on the list and the
Newswire. It is night here, so I do not expect a response until
tomorrow, but I will let you all know what I hear when I get
something.
For Peter, I also asked if the upgrade could/should be downloaded by
an Apex over wifi, dsl, or not at all.
On 2/10/11, peter greco <[email protected]> wrote:
Good comment Peggy
If Alex missed it or wasn't so aware of it what chance have we
mere mortals??
Peter
----- Original Message -----
From: "Peggy Kern" <[email protected]
To: "BrailleNote" <[email protected]
Date sent: Thu, 10 Feb 2011 19:08:05 -0800
Subject: Re: [Braillenote] License site, what a pain!
I didn't get to hear it, and I imagine a lot of people didn't.
Why wouldn't
they get the word out to the most people possible by putting it
in their
e-mail newsletters and announcements? <sigh
Peggy
--------------------------------------------------
From: "olivia" <[email protected]
Sent: Thursday, February 10, 2011 7:03 PM
To: "Peggy Kern" <[email protected]>;
<[email protected]
Subject: Re: [Braillenote] License site, what a pain!
If you heard the Keysoft 9.1 presentation, they did mention it.
----- Original Message -----
From: "Peggy Kern" <[email protected]
To: "BrailleNote" <[email protected]
Date sent: Thu, 10 Feb 2011 18:56:09 -0800
Subject: Re: [Braillenote] License site, what a pain!
Had you heard anything in past messages about registration being
required?
This was news to me. I wonder if they think that we all buy new
products
from them so often that of course we all knew about this new
licensing
thing! I'm not meaning to be rude, but it just seems that if
something so
major is going to be released, and there's going to be such a
major change
in the way files are obtained to get this product, the customers
should be
made aware of it. I'm really hoping there's some other
explanation than
lack of communication to the customers. Maybe the website is
having
issues
because of the number of hits? But it seems that other
companies, when
releasing something new, are on the lists answering questions
and offering
help.
Okay, I'll get off my soapbox for the moment and find something
else to do
while I wait and see how this all plays out.
Peggy
--------------------------------------------------
From: "peter greco" <[email protected]
Sent: Thursday, February 10, 2011 6:40 PM
To: "Peggy Kern" <[email protected]>;
<[email protected]
Subject: re: [Braillenote] License site, what a pain!
Peggy, got the same thing!
Peter
----- Original Message -----
From: "Peggy Kern" <[email protected]
To: "BrailleNote" <[email protected]
Date sent: Thu, 10 Feb 2011 18:18:39 -0800
Subject: [Braillenote] License site, what a pain!
Hi, guys. I tried to log into the license site to get my
product key, and
I was told that Humanware has to validate my registration, and
that I'll
receive an e-mail or some such thing. Humph! Maybe I used
another e-mail
address with them? Guess I'll try it with my other e-mail
address and see
if it recognizes that. Why don't they just have an automated
message be
sent to the address with a link to click to reply? I want the
upgrade!
Okay, off to check this e-mail address one more time, then I'll
try my
other one and see if it recognizes that.
Peggy
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--
Have a great day,
Alex (msg sent from GMail website)
[email protected]; http://www.facebook.com/mehgcap
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