i thought we could just log into the site down load are product
key and the upgrade and install. I was thinking it would be out
this week. So when I saw it had been released i thought I would
have it by now.
Malaina
----- Original Message -----
From: olivia <[email protected]
To: Peggy Kern <[email protected]>,
[email protected]
Date sent: Thu, 10 Feb 2011 21:09:17 -0800
Subject: Re: [Braillenote] License site, what a pain!
I agree. Ks 9.1 was was launched a few hours ago, and I still
don't have it!
----- Original Message -----
From: "Peggy Kern" <[email protected]
To: "BrailleNote" <[email protected]
Date sent: Thu, 10 Feb 2011 19:10:46 -0800
Subject: Re: [Braillenote] License site, what a pain!
Well, at first I entered the last 6 numbers, but when told I
needed all 12,
I entered them. If they'd gotten the word out about this sooner,
they would
have had time to deal with all these glitches and rejections and
registration requirements before the release.
Peggy
--------------------------------------------------
From: "Paul Leake" <[email protected]
Sent: Thursday, February 10, 2011 7:05 PM
To: "olivia" <[email protected]
Cc: "braillenote list" <[email protected]
Subject: Re: [Braillenote] License site, what a pain!
what they said was that we'd have to enter the final six numbers
of our
serial number but instead we are required to enter the full
number and it
doesn't appear to work seemlesssly to get the product key.
Cheers
Paul
[email protected]
----- Original Message -----
From: "olivia" <[email protected]
To: "Peggy Kern" <[email protected]>;
<[email protected]
Sent: Friday, February 11, 2011 3:03 AM
Subject: Re: [Braillenote] License site, what a pain!
If you heard the Keysoft 9.1 presentation, they did mention it.
----- Original Message -----
From: "Peggy Kern" <[email protected]
To: "BrailleNote" <[email protected]
Date sent: Thu, 10 Feb 2011 18:56:09 -0800
Subject: Re: [Braillenote] License site, what a pain!
Had you heard anything in past messages about registration being
required?
This was news to me. I wonder if they think that we all buy new
products
from them so often that of course we all knew about this new
licensing
thing! I'm not meaning to be rude, but it just seems that if
something so
major is going to be released, and there's going to be such a
major change
in the way files are obtained to get this product, the customers
should be
made aware of it. I'm really hoping there's some other
explanation than
lack of communication to the customers. Maybe the website is
having issues
because of the number of hits? But it seems that other
companies, when
releasing something new, are on the lists answering questions
and
offering
help.
Okay, I'll get off my soapbox for the moment and find something
else to do
while I wait and see how this all plays out.
Peggy
--------------------------------------------------
From: "peter greco" <[email protected]
Sent: Thursday, February 10, 2011 6:40 PM
To: "Peggy Kern" <[email protected]>;
<[email protected]
Subject: re: [Braillenote] License site, what a pain!
Peggy, got the same thing!
Peter
----- Original Message -----
From: "Peggy Kern" <[email protected]
To: "BrailleNote" <[email protected]
Date sent: Thu, 10 Feb 2011 18:18:39 -0800
Subject: [Braillenote] License site, what a pain!
Hi, guys. I tried to log into the license site to get my
product key, and
I was told that Humanware has to validate my registration, and
that I'll
receive an e-mail or some such thing. Humph! Maybe I used
another e-mail
address with them? Guess I'll try it with my other e-mail
address and see
if it recognizes that. Why don't they just have an automated
message be
sent to the address with a link to click to reply? I want the
upgrade!
Okay, off to check this e-mail address one more time, then I'll
try my
other one and see if it recognizes that.
Peggy
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