I put the whole 12-digit number in with no spaces or dashes. I'll be anxious to see what Humanware comes up with to resolve this issue.

Peggy

--------------------------------------------------
From: "Crystal French" <[email protected]>
Sent: Thursday, February 10, 2011 8:35 PM
To: "Braille Note List" <[email protected]>
Subject: Re: [Braillenote] License site, what a pain!

Hi Peggy & List,
I did not get any kind of confirmation email, but had no problem downloading both the license key and upgrade files.

I installed both on the Apex without a hitch.

Did you enter your serial number without any spaces or dashes?

I'm just asking as I started to put mine in that way before reading not to do it that way.

This just seems odd that it isn't working for some.

Crystal

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