Hi,
Sounds like you've tried installing the upgrade from a thumb
drive. Try installing the upgrade from either the Apex's flash
disk or an SD card. And you don't need to install the product
key for 9.2 - you install it the first time you upgrade, but
since you've done it before, you don't need to do it.
Cheers,
Joseph
----- Original Message -----
From: Alex Hall <[email protected]
To: Winona <[email protected]
Date sent: Sun, 27 Nov 2011 13:22:13 -0500
Subject: Re: [Braillenote] problem installing Keysoft 9.2
Did you download your license file again? I think you'll need to
do
that first, just like you did when you first upgraded.
On 11/27/11, Winona <[email protected]> wrote:
Hey everyone, I got KeySoft 9.2 a few weeks ago. I downgraded
to
9.1 so I could do something, but now I want to upgrade back to
9.2. But when I
push reset, it asks me if I want to install 9.2. I say yes. it
says "please wait." After a few seconds, it says "installation
failed. Please contact your provider." (It was something along
those lines. I don't remember the exact wording.) What do I do
to fix this?
Winona
[email protected]
"Success is peace of mind which is the direct result of
self-satisfaction in knowing you did your best to become the
best
you are capable of becoming." -- John Wooden
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--
Have a great day,
Alex (msg sent from GMail website)
[email protected]; http://www.facebook.com/mehgcap
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