I've always had quick and helpful responses when emailing HW tech
support, although I haven't had to call them in the last few
years.
As for their list participation, or lack of it grin; sadly,
realizing they prefer communication with us in other ways such as
the BrailleNote news wire, guess I've just kind of gotten used to
their mostly lack of messages on this list. In fact, I don't
believe HW even sent out a message to this list when the last KS
versions were released.
But, when it comes to sending units back to HW from the States,
don't they provide us with a United States address to which to
send our package? Or, is it that they have one of the carriers,
I forget which one, come and pick up the box at the customer's
address? I've heard both options mentioned here on the list,
although I've had occasion to use neither as of yet.
I have both an Apex and a Braille Sense U2, and, for my needs,
each unit has its advantages and disadvantages.
Oh, one more thing, grin. I believe this original thread
mentioned that some folks have purchased the new notetaker from
APH; but, well, as far as I know, that unit hasn't yet been
released.
----- Original Message -----
From: "Terri Pannett" <[email protected]
To: "Sharon S" <[email protected]>,"Braille Note"
<[email protected]
Date sent: Fri, 13 Jul 2012 10:57:39 -0700
Subject: Re: [Braillenote] Re: Some thoughts on Notetakers
Dear List,
I have used HumanWare notetakers since 1995. I have used the
KeyNote
Companion, VoiceNote Qwerty, BrailleNote qwerty, mPower qwerty
and Apex
qwerty. I bought them for the same reasons Sharon said. I liked
Keysoft and
the way it worked. The HumanWare staff was great until the
Loomis California
office was closed down. The Concord California office wasn't as
helpful. The
Quebec office did not give me good quality service. One person
was nice, but
his english was hard to understand. Another man spoke good
english, but he
was out-and-out rude.
I don't find any pleasure in saying these things about the HW
staff. What we
need is some good HW staff who care about customer service with
an office
here in the U.S. They should also be able to repair our
notetakers so we
don't have to send them clear to Canada.
Last of all, we need positive feedback messages right on this
list from
HumanWare staff.
I keep hoping things will turn around. That's why I stay on this
list.
Terri, Amateur Radio Call Sign KF6CA.
----- Original Message -----
From: "Sharon S" <[email protected]
To: "Braille Note" <[email protected]
Sent: Thursday, July 12, 2012 8:32 PM
Subject: Re: [Braillenote] Re: Some thoughts on Notetakers
Hi, I agree with Allison. I have also gone through all three
of the
versions of Braillenotes. For what I need to do the Apex does
almost all
things and those it doesn't do I have a computer for that
because the Apex
is just a note taker it is not a replacement for computer.
I find the humanware staff here in Australia great and they have
gone out
of
their way to help me in the past when I had a faulty PK, they
wouldn't
stop
until I got a working machine and I was happy.
The reason I chose the Braillenote was partly because of how
easy it is to
work with keysoft and partly because of the helpful staff. I
went to a
display day where there were two notetakers on display and when
I looked
at
the other one the guy just placed it in front of me and would
talk about
it
but wouldn't show me how to turn it on or let me have a play
with it. When
I
went up to humanware and asked them about their machine not only
were they
happy to show me how it works but they also let me spend as much
time as I
wanted playing around with the machine.
I will finish by saying if you want a machine to act like a
computer then
get a notebook or laptop, if you are after just a notetaker then
the
braillenote should be fine for that.
This is just my opinion as a happy Apex user.
From Shaz.
BN QT Apex and PK user.
----- Original Message -----
From: "Allison Fallin" <[email protected]
To: "Braillenote" <[email protected]
Sent: Thursday, July 12, 2012 5:40 AM
Subject: [Braillenote] Re: Some thoughts on Notetakers
| I'd like to post my own thoughts on notetakers and HW in
| particular. I've been a Braillenote user since 2002, and have
| had a classic, an MPOWED, and now an Apex.
| Since I knew much less in 2002 than I do now, I was very
afraid I
| would buy the wrong notetaker, and since I was buying it, it
was
| crucial to me that I buy the right one. One of the main
reasons
| I bought a product from HW was that the learning curve was so
| much lees steep than it would have been for any other
notetaker
| then on the market. I knew immediately that I could learn to
| use my Braillenote, and since no training was available to me,
| this was important.
| Is HW perfect? Of course not. I've had my frustrations just
like
| everyone else. Are there things that my Apex doesn't do that
I
| wish it did. Absolutely.
| However I love my Apex and I would be lost without it. It has
| enriched my life and think Hw has done a great job.
| I know there are other notetakers out there, and everyone is
free
| to make their own choice.
| However, I do have to say that I get tired of hearing the HW
| bashing on the list. If people don'tl their Apex or don't
like
| HW, tell them so, and buy something else.
| Hw is not perfect, but I suspect if you talked to people who
have
| other notetakers, you'd find that the companies that make
their
| notetakers aren't's perfect either.
| Allison Fallin
|
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| If your reply would be useful to the list, please send a
2 | copy to the list as well.
|
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| [email protected]
| To view the list archives or change your preferences, visit
| http://list.humanware.com/mailman/listinfo/braillenote
|
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