I have experienced the same problems, Peter. I received a brand new BN QT in January and have now had to send it in to the company a second time. I am requesting a new machine because it locks up over and over although I perform the reset functions. Very frustrating! Will be receiving a loaner tomorrow while someone in tech support uses mine for a few days to examine what is going on.
Hang in there! Kathy >>> [EMAIL PROTECTED] Sunday, March 28, 2004 5:23 PM >>> Hi Peter. What a real bummer! You say: I have tried to reset the machine, and although it gives the usual reset sounds, there is no braille display or speech coming up. Does that mean that you have tried all 3 resets (see "troubleshooting the braille note" in the appendix (appendix i on the BN) for a clumsy description of the three resets). Actually, you do better if you look up "reset topics" in the index. The first reset is simply pressing the reset button. I assume you've done this. The second reset is performed by holding down dots 1-2-3 and pressing the reset button. I suspect your problems are beyond the capabilities of this reset, but try it first. The third reset is performed by holding down dots 4-5-6 and pressing the reset button. Be warned that this will clear everything off the keysoft system disk. Therefore, if you have any files stored on this disk (which is a definite no-no) they will all be lost. You will also have to reset many of your system settings such as date and time. It's kind of like your BN is as it was when you first got it. If this does not help, then I fear that your next step is a call to PDI's tech support. But, fear not, those guys are pretty good, and have gotten a lot of us through some really nasty problems. I'll search my archived emails and see if I can come up with something. I seem to remember that Laura Wouk had a similar problem to yours late last year. Hope this helps a little. Bob > ----- Original Message ----- >From: "Peter Cliff" <[EMAIL PROTECTED] >To: "Braillenote List" <[EMAIL PROTECTED] >Date: Mon, 29 Mar 2004 04:11:45 +0800 >Subject: [Braillenote] my BrailleNote has crashed >Hi Everyone >Right now my BrailleNote has completely crashed. >I was deleting my email when the BrailleNote went so far then stopped working all together. I was just using the braille display without any speech. I have tried everything I can think of without success. I have tried to reset the machine, and although it gives the usual reset sounds, there is no braille display or speech coming up. >I am hoping that someone can help me here. >Regards >Peter >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
