Hi, Jerry. Thanks for that. I really enjoy my braille note. I suppose those
persons who send in their units four and five times are the minority. I
hear that even we on this list are a minority when compared with the total
number of bn users.
I got my first braille lite 18 in 1995 and I never had a problem with it
short of having the battery replaced twice. The braille display never
failed even slightly. So far, my bn has performed well with an occasional
reset when it seems to get stuck on the web, but nothing a press of the
button won't ix.
I guess I just let this Kirstyn. person get to me<grin>.
I think she bought out what I was always pushing to the back of my mind.
Thanks.
At 4/7/2004, you wrote:
Paul,
Your Braillenote is performing well, and will very very likely continue to
perform well. As a subscriber to this list for two years, and as a
Braillenote user for a year and a half, I have seen relatively few hardware
failures or software bugs with the Braillenote. The Braillenote problem
rate seems par with any other computer on the market, from Palm to
Mainframe.
At the same time, I am disappointed to hear stories of Braillenote users
sending units in for repair four or five times. I hope that these kinds of
reports diminish to nothing.
It is my hope, and suggestion, that PDI aggressively fix or replace problem
Braillenotes. Companies with excellent service reputations have received my
business many times.
Sincerely,
Jerry Weinger
----- Original Message -----
From: "Paul Henrichsen" <[EMAIL PROTECTED]>
To: "Braillenote List" <[EMAIL PROTECTED]>
Sent: Wednesday, April 07, 2004 7:57 PM
Subject: RE: [Braillenote] Thoughts on Technology, Who Uses What and Why
Hi, Jonathan. Thanks for your comments. I suppose that with what has been
going around on this list for the past few days, it has been getting to me
a bit.
I hear of people whose units are not much older than mine and their braille
displays die. I have heard of a person or two who have sent in their unit
for a new battery and it comes back with other problems.
Then this packmate thing came up with how fast they are coming out with
upgrades. I confess that I am becoming a bit apprehensive as to whether I
made the correct choice in purchasing a braille note.
Don't get me wrong. I love my braille note and it does what I need, but in
the back of my mind is always that fear of wondering.
How long will my display last? Is my battery really giving me the
performance it should or am I just putting up with it?
Will my bn's braille display die? What if I send it in for a cleaning or a
repair or an update? Will it come back with other problems like some
people's seem to? Will the bn ever do some of the things that I like in the
packmate like wireless, better e-mail, a faster processor, have more
memory, or a longer battery life. I even see people giving up their
braille notes and switching to pacmates. I was talking to a guy this
morning in Utah and he told me lots of people in his organization and those
he teaches are switching.
I suppose this is a bit of an exaggeration, I don't know why I am getting
concerned. my bn does what I want it to do except for wireless. I keep
reminding myself of that. I saw my first pacmate at CSUN. I didn't even
like it. The braille was mushy. The wiz wheel only seemed to work part
time. The F and J keys are hardly marked. If you don't use jfw, the
learning curve is higher and I didn't even have time to try any of the
applications out.
I really do hope PDI gets things moving quickly, not next year, not fourth
quarter, but within months for some of the software concerns followed by a
hardware upgrade if necessary.
I guess our friend who spread dissension on the list did get some of us to
doubt a bit.
I am not normally this way about things, but 6200 dollars is a lot and I
don't think I will be coming up with that kind of money in the near future
if I get concerned that I should have purchased a pacmate. I have what I
have. I really like it's applications and its crisp braille display. The
guy just managed to sow a few seeds of doubt, I guess.
Thanks.
Paul Henrichsen
<[EMAIL PROTECTED]>
<home.pacbell.net/paulh52>
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Paul Henrichsen
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