I too have had very little trouble with tech support. I had to kind of sit on them when, in April 2003 they forgot to put the owner's manual in after the bn got its new Motherboard. Anyway I do the same thing as Bob, when I have a need and they aren't available it is simply easier for me to call them back. Now last December a lovely man called Peter called meright back to help me load keysoft 5.0 in to the bn so I could run my gps so again high marks go to PDI! Mary Ellen Earls
> ----- Original Message ----- >From: Bob Mates <[EMAIL PROTECTED] >To: Braillenote List <[email protected]>,Richard Hutcheson ><[EMAIL PROTECTED] >Date: Fri, 14 May 2004 02:32:04 -0400 >Subject: Re: [Braillenote] to pdi staff >Hi, folks: I've always been very satisfied with PDI's Tech Support staff. >I've talked to a fellow, named Al, and a couple other folks, and they've >always been able to answer my questions, and tell me what to do when I mess >something up. I don't usually leave messages; people, in general, don't >respond as well. Therefore, if I can't reach Tech Support at that moment, I >try again later. Yes, some of them do work in other places, such as Michigan. > I'm sorry that some of you guys have had trouble reaching them; as for me, I >give them pretty high marks. God bless. Bob and Maxy-wax >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote
