I'm posting this in the hope that someone will be able to offer some advice on how I might get some info on the repair status of my machine from Whole Latte Love. After the PID failed on my Brewtus III-V (just inside of the warranty period), I was advised by Whole Latte Love to pack it up and ship it to them for repair. The shipping and insurance to do this by UPS came to $105, all of which was paid by me. The machine was delivered to WLL on 11/30/2011. It's now over a month later and I am having difficulty getting any updates from WLL on the repair status. The always-polite customer service reps say they have asked the service manager for information but received no response. The customer-service center is apparently in a different location from the repair center.
When the PID failed I was relieved that the machine was still under warranty. But now I see that the warranty offers little peace of mind for reliable, continuous service from a large, heavy, expensive, complicated device like the Brewtus. -- You received this message because you are subscribed to the Google Groups "Brewtus" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/brewtus?hl=en.
