I'm pleased to report that the machine was repaired and arrived last week in good shape. I'm now back to enjoying my daily espresso.
On Jan 3, 11:33 am, HowardG <[email protected]> wrote: > Positive developments! Mr Salzman contacted me via this forum, and I > separately received an email stating that a technician is repairing > the machine. They promise an update in the next 72 hours. > > On Jan 2, 6:55 pm, HowardG <[email protected]> wrote: > > > > > > > > > The customer service rep said she had escalated the issue to the > > customer service manager, so I hope I get some info tomorrow. I will > > post the outcome here. > > > On Jan 2, 6:21 pm, Mario German Mejia <[email protected]> wrote: > > > > It has been over a year since I sold my leaking (Brew Boiler)Brewtus III > > > Vibe on Ebay after I repaired it on my own. I contacted several times, > > > and same thing, very, very polite, however, the never truly helped me. > > > They never contacted me with the requested info they assured they > > > would get me the day after ( type of sealant for the boiler). > > > Before I placed the order they told me that only in extreme cases they > > > would ask me to ship tha machine back to them..... > > > Well, I managed to get the leaking element out and I was hoping they > > > would provide me with advice for the right sealant since these machines > > > do not have teflon gaskets between the element and the boiler..... > > > > Obviously, the customer service rep, who had no clue of truly technical > > > troubleshooting kept suggesting me to ship them the machine and wait 6 > > > weeks to get it back, since their shop was full at that time.... > > > > Not even Todd, ever returned my phone calls. > > > > It was a very bad experience. > > > > Sometimes it is worth to pay a little more to get a better machine and > > > the peace of mind of a true excellent technical service = Chris Coffee. > > > > Good Luck > > > > ________________________________ > > > From: Allen Worrall <[email protected]> > > > To: [email protected] > > > Sent: Monday, January 2, 2012 5:02 PM > > > Subject: Re: Brewtus Repair Frustrations > > > > My experience with WLL plus the following of emails posted to this group > > > make me think that > > > WLL will make this right. Your experience is certainly a bad one, but I > > > do not think it is typical > > > of WLL. I hope that you get some satisfaction soon. Good luck. > > > > Allen > > > > -----Original Message----- From: HowardG > > > Sent: Monday, January 02, 2012 2:16 PM > > > To: Brewtus > > > Subject: Brewtus Repair Frustrations > > > > I'm posting this in the hope that someone will be able to offer some > > > advice on how I might get some info on the repair status of my machine > > > from Whole Latte Love. After the PID failed on my Brewtus III-V (just > > > inside of the warranty period), I was advised by Whole Latte Love to > > > pack it up and ship it to them for repair. The shipping and insurance > > > to do this by UPS came to $105, all of which was paid by me. The > > > machine was delivered to WLL on 11/30/2011. It's now over a month > > > later and I am having difficulty getting any updates from WLL on the > > > repair status. The always-polite customer service reps say they have > > > asked the service manager for information but received no response. > > > The customer-service center is apparently in a different location from > > > the repair center. > > > > When the PID failed I was relieved that the machine was still under > > > warranty. But now I see that the warranty offers little peace of mind > > > for reliable, continuous service from a large, heavy, expensive, > > > complicated device like the Brewtus. > > > > -- You received this message because you are subscribed to the Google > > > Groups "Brewtus" group. > > > To post to this group, send email to [email protected]. > > > To unsubscribe from this group, send email to > > > [email protected]. > > > For more options, visit this group > > > athttp://groups.google.com/group/brewtus?hl=en. > > > -- You received this message because you are subscribed to the Google > > > Groups "Brewtus" group. > > > To post to this group, send email to [email protected]. > > > To unsubscribe from this group, send email to > > > [email protected]. > > > For more options, visit this group > > > athttp://groups.google.com/group/brewtus?hl=en. -- You received this message because you are subscribed to the Google Groups "Brewtus" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/brewtus?hl=en.
