My experience with WLL plus the following of emails posted to this group
make me think that
WLL will make this right. Your experience is certainly a bad one, but I do
not think it is typical
of WLL. I hope that you get some satisfaction soon. Good luck.
Allen
-----Original Message-----
From: HowardG
Sent: Monday, January 02, 2012 2:16 PM
To: Brewtus
Subject: Brewtus Repair Frustrations
I'm posting this in the hope that someone will be able to offer some
advice on how I might get some info on the repair status of my machine
from Whole Latte Love. After the PID failed on my Brewtus III-V (just
inside of the warranty period), I was advised by Whole Latte Love to
pack it up and ship it to them for repair. The shipping and insurance
to do this by UPS came to $105, all of which was paid by me. The
machine was delivered to WLL on 11/30/2011. It's now over a month
later and I am having difficulty getting any updates from WLL on the
repair status. The always-polite customer service reps say they have
asked the service manager for information but received no response.
The customer-service center is apparently in a different location from
the repair center.
When the PID failed I was relieved that the machine was still under
warranty. But now I see that the warranty offers little peace of mind
for reliable, continuous service from a large, heavy, expensive,
complicated device like the Brewtus.
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