The customer service rep said she had escalated the issue to the customer service manager, so I hope I get some info tomorrow. I will post the outcome here.
On Jan 2, 6:21 pm, Mario German Mejia <[email protected]> wrote: > It has been over a year since I sold my leaking (Brew Boiler)Brewtus III Vibe > on Ebay after I repaired it on my own. I contacted several times, and same > thing, very, very polite, however, the never truly helped me. They never > contacted me with the requested info they assured they would get me the day > after ( type of sealant for the boiler). > Before I placed the order they told me that only in extreme cases they would > ask me to ship tha machine back to them..... > Well, I managed to get the leaking element out and I was hoping they would > provide me with advice for the right sealant since these machines do not have > teflon gaskets between the element and the boiler..... > > Obviously, the customer service rep, who had no clue of truly technical > troubleshooting kept suggesting me to ship them the machine and wait 6 weeks > to get it back, since their shop was full at that time.... > > > Not even Todd, ever returned my phone calls. > > It was a very bad experience. > > Sometimes it is worth to pay a little more to get a better machine and the > peace of mind of a true excellent technical service = Chris Coffee. > > Good Luck > > ________________________________ > From: Allen Worrall <[email protected]> > To: [email protected] > Sent: Monday, January 2, 2012 5:02 PM > Subject: Re: Brewtus Repair Frustrations > > My experience with WLL plus the following of emails posted to this group make > me think that > WLL will make this right. Your experience is certainly a bad one, but I do > not think it is typical > of WLL. I hope that you get some satisfaction soon. Good luck. > > Allen > > > > > > > > -----Original Message----- From: HowardG > Sent: Monday, January 02, 2012 2:16 PM > To: Brewtus > Subject: Brewtus Repair Frustrations > > I'm posting this in the hope that someone will be able to offer some > advice on how I might get some info on the repair status of my machine > from Whole Latte Love. After the PID failed on my Brewtus III-V (just > inside of the warranty period), I was advised by Whole Latte Love to > pack it up and ship it to them for repair. The shipping and insurance > to do this by UPS came to $105, all of which was paid by me. The > machine was delivered to WLL on 11/30/2011. It's now over a month > later and I am having difficulty getting any updates from WLL on the > repair status. The always-polite customer service reps say they have > asked the service manager for information but received no response. > The customer-service center is apparently in a different location from > the repair center. > > When the PID failed I was relieved that the machine was still under > warranty. But now I see that the warranty offers little peace of mind > for reliable, continuous service from a large, heavy, expensive, > complicated device like the Brewtus. > > -- You received this message because you are subscribed to the Google Groups > "Brewtus" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group > athttp://groups.google.com/group/brewtus?hl=en. > -- You received this message because you are subscribed to the Google Groups > "Brewtus" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group > athttp://groups.google.com/group/brewtus?hl=en. -- You received this message because you are subscribed to the Google Groups "Brewtus" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/brewtus?hl=en.
