LisaR,
There is a wire that goes from the PID to the Brew boiler. Those wires 
often come loose and fall out of the connector. If that happens, the brew 
boiler will not heat up.
It is not a hard fix if you can open up the machine. WLL has youtube videos 
on opening the Brewtus.

On Thursday, June 13, 2013 at 2:57:38 PM UTC-4 Lisa R wrote:

> Just spoke with them and it is the element.

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