Your refund will be put back onto your phone credit. If you phone their helpline, they can manually issue a cheque to you.
That's what I ws told by Lee on ext 20707. Dave Wedd. ----- Original Message ----- From: "Connie Evans" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, September 07, 2006 9:12 AM Subject: Re: [canals-list] Urgent Orange GPRS issue (XP) > > ----- Original Message ----- > From: "Keens, Graham, VF UK - Technology (MP)" <[EMAIL PROTECTED]> > To: <[email protected]>; <[EMAIL PROTECTED]> > Sent: Thursday, September 07, 2006 8:48 AM > Subject: [canals-list] Urgent Orange GPRS issue (XP) > > >> This warning applies only to Orange PAYG customers using the 1GBP for 24 >> hours GPRS service. >> >> The Orange network has a problem and it has tagged 11000 UK customer >> SIMS as being roamed onto their network instead of being at 'home' on >> their network. This error means that the 1GBP GPRS deal will not apply >> to the effected SIMS. The only way this will become apparent is when you >> establish a 1GBP GPRS session and then get kicked off the system when >> your credit available on your SIM runs out. > > This happened to Guy and I on Friday of last week. I topped up my credit > on Thursday by £30, bought another £1 session on Friday morning, logged on > to check mail and half an hour later appeared to have used up all my > credit! > On Monday morning I topped up with another £15, did exactly as Graham has > suggested here and checked my current credit status was £14. > > I spent Monday morning on the phone to Orange. It was confirmed that an > error had occured, they were aware of which SIM numbers were affected and > in > any case as I spoke to the customer service operater my account was > flagged > and she assured me that the lost credit would returned. I told her that I > knew of another customer who had suffered the same problem and she said > there was no need for him to contact them, he'd automatically be credited. > I'm not sure if the refund will be applied to my outstanding credit or > back > to my credit card. No sign of the refund either way yet. > > Connie > > > > > > > > > Yahoo! Groups Links > > > > > > > > > ------------------------ Yahoo! Groups Sponsor --------------------~--> Yahoo! Groups gets a make over. See the new email design. http://us.click.yahoo.com/WktRrD/lOaOAA/yQLSAA/ygtolB/TM --------------------------------------------------------------------~-> Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/canals-list/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/canals-list/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
