Emir Prcic wrote:
How about showing people how easy it is to use it, how about being a tool for educating medical personel how to use the software,
Medical personnel education follows a precise and very standardized pattern, that includes lots of paper based information and human-to-human knowledge transfer. Up until now every single attempt to change that has not been very successful. Just ask for some source of consensual and relevant medical literature and you will be enlightened.
My case, I had to spend a lot of time with every IT person in my hospital
> trying to explain how to do some simple things in care2x.
Good. I hope you learned anything at how hospitals and their various departments work.
Decision Makers in hospitals that have no HIS are general managers or board of trustees, or such. My case was, none of them were IT people (all doctors)
That is good too.
and they want to see the functionality and the benefits of such system.
That is usually the case.
What a better way to show them then with a tutorial video.
Wrong. Very wrong. Hospital personnel and medical and paramedical personnel in particular make their living based in inter-personnel relationships. In their day-to-day work they must trust each other, or someone else (usually a patient) will be hurt.
Either you follow that pattern too or, in due time, you will be put away.
department. My case, It services in hospitals without HIS just fix computers
and printers. I had to do a whole reorganization of the Computer department
into an IT department.
If something works... don't fix it! If, up until now, they managed to fix all those printers and computers you should be better letting them continue to do their jobs. That way it would be easier to conquer their good will towards the "new things" that you are trying to implement.
You may have already started the process of "anti-body" building against you.
3. Will they bother with video tutorials, sound effects, colorful screens, cute icons, or other gimmicks?I say, they will bother, cause I bother.
You are not a doctor, nor a nurse, nor a hospital administrative clerk. Most probably you did not ever treated a single person. Neither did you studied a medical book. How do you know how medical personnel think, how they learn, or how they organize their work?
And I bother on how to bring this system to a 60 years old doctor that still uses a type writer. You have to think of it this way, you will not be working with it, the medical people will be working with it, and if we can make it work good, and look good, then why not.
Counting with the formative period I have daily lived in hospitals for almost 26 years now.
I have been a medical doctor for almost 20 years (a few months missing). My specialty - plastic surgery - is all about precision, discipline and hard work for many hours in a row.
Besides that I have been working with computers and with fellow workers who also computers as a user, programmer, systems analyzer for almost the same time. Besides that, during all those years I have worked with 4 major Hospital Information System software packages... all of them would be the ultimate, most perfect and final effort from the software industry to lead us to a world of efficiency, easiness and paperless healthy working environment...
Icons, sound effects and colorful screens work psychologicaly, they help people to remember some functions, screens, buttons for what ever.
Yes they help.
There are people which are scared of computers and this might help them to see that it can be easy to work with them.
No it does not. Don't be fooled by that. Real work with real computers help. And having a knowledgeable human near by to help them finding their way helps even more. There is no substitute for a warm and supportive person.
Care2x is a tool for getting the job done (you are right there),
> but having a nice looking tool is even better.
Is it? I would rather have an ugly but very intelligent tool (having lots of Bayes systems, neural networks, genetic algorithms, fuzzy logic... whatever).
Manuals, could be in multimedial form, they are easier to learn and to the point.
Oh, but they are not. Human learning follows precise patterns. Various studies have shown that it is far easier to read, learn and memorize from written paper materials than it is from images on a screen. That is why it is so frequent for someone to do a print of whatever they are seeing in the screen and then peacefully digest that paper until the contents are fully understood.
And that's exactly what I am working on. What a better way to have care2x percieved as a reliable and trustworthy piece of software than to have it installed and working somewhere as a reference, and properly cover it with marketing and press.
That is good.
Also you have to see the problems open source software
has in a comercial world, namely support. That's where the video tutorials
come in the play (for everyday problems). I think of video tutorials as just another extension of what is my idea of a
complete and functional HIS.
Sometimes we are wrong. Sometimes we simply miss the needed experience.
Many times our perception of the surrounding world leads us into building a model that although beautiful and logic is... wrong.
For now, you just remember me the Luca Romoli idealism.
Best regards,
J. Antas
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