Hello

I think if you just have to have it say No Services Configured, it is OK to
delete the Eternal URL as IPExpert says.  Set SA PH 1 to external and the
others are internal.  Internal will just use the call manager and you
shouldn't have issues with this solution.

If you are doing it to make it the same as what is the default and perhaps
block one service (like corporate directory) you could do it like this

Log into the UCCX server.  Create a file as shown below but adjust your
order as on my phones I know Corporate directory is last, I might have the o
thers in the wrong order.


<CiscoIPPhoneMenu>
<MenuItem>
<Name>Missed Calls</Name>
<URL>Application:Cisco/MissedCalls</URL>
</MenuItem>
<MenuItem>
<Name>Received Calls</Name>
<URL>Application:Cisco/ReceivedCalls</URL>
</MenuItem>
<MenuItem>
<Name>Placed Calls</Name>
<URL>Application:Cisco/PlacedCalls</URL>
</MenuItem>
<MenuItem>
<Name>Personal Directory</Name>
<URL>Application:Cisco/PersonalDirectory</URL>
</MenuItem>
<MenuItem>
<Name>CorporateDirectory</Name>
<URL>http://10.10.210.5/directory.html</URL>
</MenuItem>
</CiscoIPPhoneMenu>

Save this file as directory.xml and store it in c:\inetpub\wwwroot

Change the service URL in Enterprise to http://10.10.210.5/directory.xml

now create a new file and just put whatever message you want it to say

No Directory Services

 now save that as directory.html and store it in c:\inetpub\wwwroot



On Fri, Nov 16, 2012 at 5:59 PM, Pixar Perfect <[email protected]>wrote:

>
> I am working on the question from the lab experience handbook where SA
> phone 1 needs to see "No Services Configured" when it hits directory
> button. IPEXPERT suggests that we delete the Service URL from EP and then
> setup the SA Phone 1 device configuration page Service parameter to
> External ? I dont think it is acceptable solution as this could cause other
> phones to not see any services if they reboot and download new config file
> which has no directories on any phone !!!
>
> My approach as follows
> 1) make a directory.xml file using the IP Phone Services document from
> cisco.com
> 2) delete the Missed, Placed, Corporate, Placed and Received from the
> Phones > IP Phone Services page
> 3) Setup the EP for Services to Both & Update the URL to
> http://x.x.x.x/directory.xml where x.x.x.x is UCCX IP
> 4) Upload the directory.xml to the IIS server on the UCCX, restart IIS
> 5) on SA Phone 1 page, setup the Services to Internal, Reset all phones
>
>
> Comments? Feedback? Experiences? TIA.
>
>
> directory.xml
>
> <CiscoIPPhoneMenu>
>   <MenuItem>
>     <Name>Missed Calls</Name>
>     <URL>Application:Cisco/MissedCalls</URL>
>   </MenuItem>
>   <MenuItem>
>     <Name>CorporateDirectory</Name>
>     <URL>Application:Cisco/CorporateDirectory</URL>
>   </MenuItem>
>   <MenuItem>
>     <Name>Received Calls</Name>
>     <URL>Application:Cisco/ReceivedCalls</URL>
>   </MenuItem>
>   <MenuItem>
>     <Name>Placed Calls</Name>
>     <URL>Application:Cisco/PlacedCalls</URL>
>   </MenuItem>
>   <MenuItem>
>     <Name>Personal Directory</Name>
>     <URL>Application:Cisco/PersonalDirectory</URL>
>   </MenuItem>
> </CiscoIPPhoneMenu>
>
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