I disagree. I mean, when I worked tech support, I got some rude people, but I didn't take any personal abuse. I had permission/instruction from my superiors that things that could be considered personal abuse -- cursing (it was on campus, so it had to be pretty extreme), personal insults, remarks about my mother, etc. -- were grounds for terminating the call.
This, of course, didn't cover the less annoying "but why can't I connect using windows 3.1 and a 2400 baud modem?" whines, but about the 3rd time someone got hung up on -- by a 3rd consultant -- they started getting polite. Anyhow, to wrap up, I'll agree that in a receptionist position, you're going to get some angry, not-so=nice people that you have to deal with, but personal abuse goes too far. --Ben Chesty Puller wrote: > I feel sympathy for her, but I'm thinking that it goes along with the > territory. I ran into that when I was doing tech support - really difficult > guy, wouldn't see any faults in his own behavior. You can't do anything > about it except realize that the guy isn't mad at you, he's mad at the > situation. > > - Matt ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Find out how CFTicket can increase your company's customer support efficiency by 100% http://www.houseoffusion.com/banners/view.cfm?bannerid=49 Message: http://www.houseoffusion.com/lists.cfm/link=i:5:189347 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/5 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.5 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
