I think Sott said this was not personal abuse. - Matt
----- Original Message ----- From: "Ben Doom" <[EMAIL PROTECTED]> To: "CF-Community" <[email protected]> Sent: Thursday, December 22, 2005 10:19 AM Subject: Re: [QUARRANTINE] Re: GRRRRRRRR >I disagree. I mean, when I worked tech support, I got some rude people, > but I didn't take any personal abuse. I had permission/instruction from > my superiors that things that could be considered personal abuse -- > cursing (it was on campus, so it had to be pretty extreme), personal > insults, remarks about my mother, etc. -- were grounds for terminating > the call. > > This, of course, didn't cover the less annoying "but why can't I connect > using windows 3.1 and a 2400 baud modem?" whines, but about the 3rd time > someone got hung up on -- by a 3rd consultant -- they started getting > polite. > > Anyhow, to wrap up, I'll agree that in a receptionist position, you're > going to get some angry, not-so=nice people that you have to deal with, > but personal abuse goes too far. > > --Ben > > Chesty Puller wrote: >> I feel sympathy for her, but I'm thinking that it goes along with the >> territory. I ran into that when I was doing tech support - really >> difficult >> guy, wouldn't see any faults in his own behavior. You can't do anything >> about it except realize that the guy isn't mad at you, he's mad at the >> situation. >> >> - Matt > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Find out how CFTicket can increase your company's customer support efficiency by 100% http://www.houseoffusion.com/banners/view.cfm?bannerid=49 Message: http://www.houseoffusion.com/lists.cfm/link=i:5:189352 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/5 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
