The problem I had was that he never got around to answering my question until about the third time he tried to sell me the software. All I needed was a yes or no and that would have been it. Should have not taken any longer than about a minute or two instead of the 10 minutes it took. I never worked a phone support line. I have been fortunate to be able to touch the users computers and see first hand the problems. I do not think that I could handle phone support. Just talking my wife through how to get to her Yahoo mail is frustrating enough.
And I figure that if I pay for a warranty, I do not want to void it over some software that I probably do not really *need* but just want coz it is new. I am one of those early adopters. And I have read the pros and cons of Vista, and so far the pros outweigh the cons. Anyway, I do not envy you Paul for working phone support. I am sure it is tough, especially when you cannot see the problem on the other end, you only have the person on the end to rely on getting you the right information. On 2/16/07, Paul Ihrig <[EMAIL PROTECTED]> wrote: > > bruce. > you ever work for a tech phone support line? > i have.. very long days. > after customer 20 of the day you start to fade out a bit. > > may not because they are Indian. > but perhaps they are bored, tired, sick or frustrated. > > chat log seems fine. > who cares if you void contract. > its just a dell dude. > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Upgrade to Adobe ColdFusion MX7 The most significant release in over 10 years. Upgrade & see new features. http://www.adobe.com/products/coldfusion Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:228279 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
