Part One: iPod goes bad and I return it to Best Buy to get repaired and get the rapid return option
Part Two: The rapid return iPod shows up the night before I leave out of town. Yippee! iPod doesn't boot, doesn't do anything. Ironic since it has a "Quality Inspected" sticker I have to remove to open the box. Part Three: I work in Dallas so I try to take it back to a Best Buy there. After waiting 30 minutes on "The Geek Squad", I'm told that the way it was rung up, my original warranty was voided and I'll have to take it back to the Arlington Store to get them to reverse the transaction. Bummer! And I go out of town. Part Three point 5: I take it back to the Arlington store and wait in line almost 30 minutes again while two other customers are having computers diagnosed in front of me. I get my turn. The "geek" tells me that they'll have to send it back again. I ask several times if there's any other option only to be told no. They start to do the transaction to order a new one, stop, and say "we can't order you a new one, because your old one hasn't been received by the warranty shop yet. We'll call you tomorrow to see when they think they'll get it. You'll have to come back then, but it most likely won't be tomorrow" On the way home listening to the sound of my engine that fills the void of my "no iPod", I start to get really irritated. This will be the 4th time I have to go to Best Buy to get a simple warranty repair done. I'm going to call the manager of the Arlington store tomorrow and light into him. Am I overreacting here? I've had 3 experiences with the Best Buy warranty system. Two, including this one have been a pain. The other went painlessly. (The other one was for a big screen TV repair where they had it 8 weeks before they admitted they'd lost it, and a week later when they found it and delivered it, the screen had been smashed in and chunks (4"x4") of the casing had been broken off and it no longer turned on) zB -- "Instead of building newer and larger weapons of mass destruction, I think mankind should try to get more use out of the ones we have.", Jack Handey ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Get involved in the latest ColdFusion discussions, product development sharing, and articles on the Adobe Labs wiki. http://labs/adobe.com/wiki/index.php/ColdFusion_8 Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:247033 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
