At my last job (consulting company) we had a client who called my co-worker on a Saturday Morning after looking up her home number. She then proceeded to go in and work at his request on Saturday, as it "couldn't wait".
He was a bit surprised that we added a $300 surcharge for bugging her in off-hours at home, and then charged him 3x the normal rate for working the off-hours themselves. All of which was in the contract -- he just didn't expect us to actually enforce it, apparently. He never did that again. --BenD Shawna Hampton wrote: > I just love those "exceptions"! My grandfather died in May and I sent all my > clients an exact schedule of when I'd be unavailable (i.e., at the wake and > funeral service) and when I'd be at the hotel with Internet access. > > I shouldn't have been surprised when I got an "urgent" message during the > wake from a client who needed my help "right now" and just absolutely > couldn't wait. > > Turns out it was an issue with his server and I couldn't have done anything > anyway as I didn't have access to reboot it. He did have access, he > rebooted, everything was fine. Except me -- I was pissed. > > -----Original Message----- > From: Mary Jo Sminkey [mailto:[EMAIL PROTECTED] > Sent: Monday, December 10, 2007 9:22 AM > To: CF-Community > Subject: Re: Who's in business for themselves > >> One thing I often do is let my customers know (in multiple ways!) that I >> will be on vacation for a week and to try and only email me in cases of >> emergency. Most people are very good about respecting that although there >> are always the exceptions that either don't get the message...or just >> ignore it. And they do have a peer-to-peer user group to go to as well for >> help. > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Enterprise web applications, build robust, secure scalable apps today - Try it now ColdFusion Today ColdFusion 8 beta - Build next generation apps Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:248050 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.5
