>Turns out it was an issue with his server and I couldn't have done anything >anyway as I didn't have access to reboot it. He did have access, he >rebooted, everything was fine. Except me -- I was pissed.
Yeah, those are the customers that always drive me nuts the most, the ones that don't seem able or willing to even try to problem-solve themselves before coming to you. It's funny too, CF gives pretty good error messages so you'd *think* they could figure it out. But I do get a lot of CF newbies so I try to be patient and remember we all were beginners at one time. Just today in fact someone emailed me because they got the error message "datasource not found" and needed help in fixing that. It's a good reminder to anyone that is at all thinking about getting into the software side of things, that it comes with its own special set of issues! Customers expect free support, they want to be able to pick up a phone and ask you questions anytime of the day, they want you to teach them how to custom code any modification they might need to do (without paying for your help of course) or just teach them the basics of ColdFusion, databases, SQL, etc. etc. It's really tricky to find that line between providing enough support to keep everyone happy...and yet not so much that you can't make the business profitable because so much time is lost to tech support. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Check out the new features and enhancements in the latest product release - download the "What's New PDF" now http://download.macromedia.com/pub/labs/coldfusion/cf8_beta_whatsnew_052907.pdf Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:248057 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.5
