just make sure he turns it off afterwards. He has to enable it on his end -- it is disabled by default, as well it should be. At least I think so... it has been on the institutional boxes I have dealth with it on.
Anyway. It's just a checkbox. Even the most difficult users I have dealt with could find it. Then you have him do ipconfig /all and read you the ip address. Unless he has a fixed IP? Unlikely in a home user. I suggest it is probably much easier than getting him to describe what he sees. On Thu, Jul 9, 2009 at 3:46 PM, Ian Skinner <[email protected]> wrote: > > As a situation I am sure many of you are familiar with. I am the first > choice computer technical support for family. Primarily my father who > lives an hour north of me. > > Trying to visualize what he is seeing and doing as well as giving clear > instructions by verbal descriptions alone is quite challenging and often > frustrating. Many times his questions could be simply answered if I > could see his desktop. Does the Windows Remote Desktop tool allow > this? I use it frequently to access servers remotely at my day job. > But I have never before needed to know if it shares the visual desktop > with somebody sitting in front of the system, or if it logs in as a > separate account in a multi-user fashion. In other words, if I could > connect to his desktop with Remote Desktop would I see the same view > that he is seeing on his monitor? > > If it does, how difficult is it to set up Remote Desktop to connect two > personal computers over the wild internet through two DSL routers, one > at my end and one at his. Luckily we actually have the same routers > from by the same internet service provider so what works for me should > be exactly the same for him. > > Finally is this a really dumb idea? Will we just be opening his > computer, if not both of ours, for a world of hurt by opening them up to > remote desktop connections even if they are properly secured, > firewalled, and virus scanned? > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Want to reach the ColdFusion community with something they want? Let them know on the House of Fusion mailing lists Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:299731 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
