> Trying to visualize what he is seeing and doing
> as well as giving clear instructions by verbal
> descriptions alone is quite challenging and often 
> frustrating.

See: www.copilot.com

It's well worth the $5 or so for a day pass just to not have to deal with
settings and configuring NAT routers and port forwarding and all that jazz.
On XP (and I believe Vista), Remote Desktop will log you on as another user,
and kick off whoever is logged in, so you both can't see the desktop at
once.  Copilot does allow this, so you see the remote desktop and can
interact with it just as if you were sitting there.  This has saved me so
much hassle and I use it regularly.  Worth every penny.


-Justin


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