I have been a DirecTV customer for quite some time and I have been very happy with the quality of programming and the customer service.
We signed up because of a deal they had for NFL SUnday ticket - can;t remember exactly, but it was something like 'pay for our highest package for a year at a discounted rate and get Sunday Ticket (All NFL Games) for free'. The sales rep went over all the details ad nauseum - to the point where I was getting annoyed. About 48 weeks after signing up, they started calling us to let us know that the promotion was about to end and that if we did not make any changes to our programming, the monthly fee would go up. The calls got so frequent, I had to tell them to stop calling and that we understood what was going to happen. SInce that time, we have had various channels added for free for a period of time and each time it was turned off when it was supposed to, without costing us anything or us having to notify them 9I had this happen with Comcast and Adelphia in the past). Also, each year I call and ask for discounts on NFL Sunday Ticket, which I get. I either get the 'Superfan' (games in HD and some online stuff and ability to watch games on my phone) for free or they discount the Sunday Ticket enough where Superfan would basically be free. All in all, I have been very happy with DirecTV and while I used to say the only reason I got it was for the Sunday Ticket, even if it was offered at other providers, I doubt I would switch at this point. On Tue, Jan 12, 2010 at 5:48 PM, Vivec <[email protected]> wrote: > > http://redtape.msnbc.com/2009/12/a-lawsuit-filed-this-week-by-washington-state-against-directv-could-have-a-secondary-purpose-it-could-serve-as-a-textbook-fo.html > > "The suit filed by Washington Attorney General Rob McKenna alleges so > many forms of misbehavior that he thinks DirecTV, the nations largest > satellite TV provider, has "built deception into their business > model." In an interview with msnbc.com, he also said that the firm has > "left few deceptive tactics unused."" > > "When we go after a company, it's because we have them dead to > rights," McKenna said. "Most companies just want to settle. ... If > DirecTV wants to take on the states, that's their choice." > > Here are a few of the other allegations from the complaint: > > * DirecTV requires a 24-month commitment but offers only 12-months > worth of discounts. Terms for the offer are spelled out in newspaper > ads in 5.5 point-sized fonts, barely readable to the naked eye. > * The sales scripts used by telemarketers include nothing about > the terms and conditions on the discount plan. > * To receive the $29 monthly price, consumers must use an > automatic payment method. Failure to do so adds $5 to the monthly > bill. > * Customers who refuse a credit check or have bad credit face > "hundreds of dollars" in extra fees. > * In order to get the promotional rate, some customers are > required to file rebate forms. The rebate, which is applied as a > deduction to monthly bills and spread out over many months, can be > voided if a customer is late with a payment, bumping them up to a > higher price. Also, some consumers complain that their rebates have > been unfairly denied. And because rebates can take time to process, > some customers say they were forced to pay a higher price during their > first months of service. > ---------- > Look out for this if you have Direct TV! :- > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Want to reach the ColdFusion community with something they want? Let them know on the House of Fusion mailing lists Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:310370 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
