www.uplinkearth.com is not worried about keeping existing customers. Apparently they have too many and don't care if they lose a few.
(come on Google, spider this one fast ;) ) Something I have not posted to the list, as I did not want all the standard I'm sorries, why's and wherefores (so please, no condolences, questions or words of advice, sounds harsh, but I'm a little tired of dealing with it.) ... However, I need to post it now to show how unbending UplinkEarth is being: We were broken into and robbed this past Monday night (not today, last week), one of the items stolen was my wallet, with ALL my credit cards. These were duly cancelled. One of the cards was being used for the billing of an account at www.uplinkearth.com. Unfortunately, timing was horrible, as it's 3 month billing was due. So I dutifully get a letter from uplink earth saying I have 5 days before the site is shut down and put on hold. It's taking LONGER than 5 days for us to get all our cards back. I asked for an extension due to these mitigating circumstances as in a few more days, at least ONE of the cards should be in and we can make good on the bill. No. Absolutely not. They can't do it. OK. I'm cancelling the account. It's like $10 a month or something silly like that. Our dedicated host, whom we have over a $500 bill with every month (www.handynetworks.com) is more than willing to work with us and wait. I am apalled at the lack of understanding and the lack of flexibility on uplink earth's behalf. I even offered to fax them the proof of the robbery by sending the police report so that they didn't think we were just trying to pull a fast one. I know there are reasons for rules and regulations, but never did I think for a $30 bill, that a host would be this unreasonable. Cheers, Erika ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=5 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=5 Signup for the Fusion Authority news alert and keep up with the latest news in ColdFusion and related topics. http://www.fusionauthority.com/signup.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
