[resending to cf-linux also] > > Hey All- > > I just wanted to take a moment and discuss something which has been > bothering me. There are a lot of good discussions on this list about CFMX; > however, there are a lot of "CFMX suck because of X" threads. > > I wanted to take a moment to mention something. Generally, there are > a lot of internal people here at Macromedia on these lists, but we don't > have the time or the resources to address every single issue with the > attention you the user deserve. > > This raises the point that we, as employees, may respond to given > user issues, but really, in order to get things fixed (if in fact it *is* > a bug) a bug must be entered into our bug tracking system, and then > escalated. > > Getting a bug into the system can basically go a few ways: > > 1: A subscriber to the list internally figures it's a very bad bug, > and submits it his or herself. > > 2: A user calls technical support and a bug is found, and submitted > into the bug system, and then escalated. > > 3: A user goes to: > > http://www.macromedia.com/support/email/wishform/?6213=3 > > If that URL does not work: > > http://www.macromedia.com/support/coldfusion/ > > (Go to the bottom, under feedback, and click "submit feature request > for coldfusion) > > > Those are the only three real ways of getting those issues you think > are "severe bugs" addressed. To be honest, the best way of getting it > addressed is to do number three. We need it to be entered into our system, > with a fully reproducible test case. > > This means we need your operating system specs and revision, service > packs and patches. We need your web server version; we need the code, or > at least access to the code you are running. > > This way, we can go through, and find serious bugs. I know, for each > one of you who finds any bug generally, to you, that is one show stopper > of a bug, but bugs like say, broken COM support cannot be adequately > addressed unless submitted directly into out bug database. > > The mailing lists generate a great deal of traffic, this is a good > thing, but those of us who watch the lists internally miss things. Debbie, > Sean and Vernon, as well as myself can only spend a finite amount of time > each day reading the couple hundred emails that cross the lists, the few > hundred forums postings, the newsgroups, etc. > > The quickest, easiest and most direct approach is to submit the bug > directly to the database. When you find what you think is a bug, please, > please, please submit it. > > This applies to things like "The Apache module is stupid" and other > such items. Want the Apache module source to be shipped? Submit a request > into that DB in either an enhancement request, or in a bug report and > explain why. > > This will save a lot of us a lot of trouble. Yes, fellow > "Macromedians" monitor the list, but we can't catch every actual bug, and > filtering the lists is painful at best. > > Ok, I'm done now. Back to work. > > Jesse Noller > [EMAIL PROTECTED] > Macromedia Server Development > Unix/Linux "special guy" >
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