< After waiting several hours on a Friday for an answer from Macromedia and getting none, I had no choice but to make a fuss. I did and it worked. >
Good for you! < Rubbish. You might be guilty of poor planning. You're certainly guilty of shooting from the lip without much thought. You don't know anything about what planning took place.> Well you obviously didn't plan for this ;) I can also imagine the cooperation you must get from folks with the tone of ur emails. < If you can't risk??? Who CAN risk down time on a production box? Are you saying once you have CFMX on a production box you can never install updaters or service packs??? If not, then at some point you install them on production boxes. > Sure we apply fixes, patches, updates as required at our shop - After a few weeks of running the new environment along side the live box, which is identical setup/config. Of course there have been the rare instances where security patches need be applied "toute de suite"...but those patches typically affect a very specific item...an updater or service pack can have a dramatic effect on everything. (anyone here remember the upgrade to service pack 6 (or 5 was it?) with NT4 when it was first released? - yikes) < As anyone knows the installation problems relating to CFMX have been festering for weeks and Macromedia were asked to help ages ago. Progress was happening at a snails pace. What else should I have done if I couldn't get anyone to answer my emails or give me status reports? > If something is urgent I don't rely on email. You call them, get a name and KEEP calling until you get an answer. Good luck, Stace P.S. Actually I *am* interested to hear about the resolution, just not everything in between ;) -----Original Message----- From: Mike Kear [mailto:[EMAIL PROTECTED] Sent: Friday, June 06, 2003 8:00 PM To: CF-Talk Subject: RE: Very unsatisfied with Macromedia's support attention ... -----Original Message----- From: Stacy Young [mailto:[EMAIL PROTECTED] Subject: RE: Very unsatisfied with Macromedia's support attention ... <<Yes there have been some issues with CFMX but I could do without folks using this list as a podium for their grievances. >>> That's not what I am doing now or any time. As I've said at least a dozen times now, I was getting no answers from Macromedia. It's urgent for me, less urgent for Macromedia and for my Admin. I had to make it urgent. After waiting several hours on a Friday for an answer from Macromedia and getting none, I had no choice but to make a fuss. I did and it worked. <<I've been in these type situations before...It's called "poor planning" and it's what got you in this mess in the first place.>>> Rubbish. You might be guilty of poor planning. You're certainly guilty of shooting from the lip without much thought. You don't know anything about what planning took place. <<<- If you can't risk downtime/crashes/env problems, then DON'T install upgrades directly on your production machine. How can you do this then cry in a panic? Hell, make sure the upgrade works on equivalent hardware/software beforehand at the minimum. >>>> If you can't risk??? Who CAN risk down time on a production box? Are you saying once you have CFMX on a production box you can never install updaters or service packs??? If not, then at some point you install them on production boxes. <<<- Sure MM's missed some things but I don't recall many software companies where their employees would "flock" to address a problem. I don't give them a 10/10 with everything that they do but there are a number of folks there doing a bang up job.>>> Anyone say they didn't? Not me. All I said was that I wasn't getting the kind of urgency from anyone that this problem represented for me. I have clients who want their sites deployed and I can't. I'm going to do what it takes to get the obstacles moved out of the way. <<<- Where was the service provider through all this? Doesn't sound like they have a large CF user base if you've got them tinkering with updaters on live servers....and if it WAS planned by them...they need to hire folks that are a little more proactive in troubleshooting.>>>> And how do I do anything about that on a Friday afternoon when I'm against my deadline? DO you suggest I get on the phone across the Pacific Ocean and start firing their staff and hiring some of my own? And how will that get my sites deployed this weekend? As anyone knows the installation problems relating to CFMX have been festering for weeks and Macromedia were asked to help ages ago. Progress was happening at a snails pace. What else should I have done if I couldn't get anyone to answer my emails or give me status reports? <<<Now can you please move this to the community list or something? Sure as heck isn't technical in nature any more...>>> I'm sure there are lots of people here who are most interested in the outcome. They've spent most of the night telling me how to organise my life and my business without knowing a damn thing about me. <<<Hope things work out,>>> So do i. Cheers, Michael Kear Windsor, NSW, Australia AFP Webworks. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq This list and all House of Fusion resources hosted by CFHosting.com. The place for dependable ColdFusion Hosting. http://www.cfhosting.com Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
