Stacey Young wrote: 

<<< As anyone knows the installation problems relating to CFMX have been
festering for weeks and Macromedia were asked to help ages ago. Progress
was happening at a snails pace. What else should I have done if I
couldn't get anyone to answer my emails or give me status reports? >>>

<<If something is urgent I don't rely on email. You call them, get a name
and KEEP calling until you get an answer.>>

Thanks for the hint Stacey.   I guess you have a bigger budget than I do.
Until we win Lotto, we won't be making a policy of calling around the world
at international rates while we phone around a company trying to find a
human who'll answer without saying "press 1 for .. and press 2 for ... " or
getting voice mail.  (No one will ever call back from the USA so there would
be no point in leaving a message).   No good calling the Australian end of
things because they won't deal with a US datacentre.  

I've never called Macromedia.  I might be doing them an injustice, but the
IT industry is renowned for appalling telephone service.  


This is my last communication on any aspect of this entire thread.   At
least until I can say "... and here's how we fixed it."     I'm sure lots of
people will be most  pleased at this announcement.


Cheers,
Michael Kear
Windsor, NSW, Australia
AFP Webworks.





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