Wow...I've never heard anything like this about Allaire before. Any time
I've ever e-mailed Allaire for support, I've had an answer back within 24
hours, but usually within a few hours. I've never used phone support
before, but if someone was rude to you, you should definitely contact their
manager.
One thing I wouldn't do is base your opinion of Allaire on an incident or
two of bad support. Base it on the reaction you get when you contact them
to tell them that you got bad support. If they're lackadaisical about
fixing the problem, THEN get pissed. :)
<CFUG-SFL Manager>
-Kev
</CFUG-SFL Manager>
> -----Original Message-----
> From: Marcus [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, September 07, 2000 1:03 PM
> To: [EMAIL PROTECTED]
> Subject: RE: PROBLEM with ALLAIRE CUSTOMER SERVICE ?
>
>
> > Does anyone have tried to contact Allaire Customer support ?
> >
> > I tryed many times, for the past 9 days and I never received any
> > answer form
> > Allaire Company!
> >
> > Am I the only one facing this problem?
>
> I have been... When I finally was contacted by someone at
> Allaire, it wasn't
> a tech support person trying to fix the problem. It was instead a salesman
> trying to sell me a $28,000 support package from Allaire. And when I
> commented that I didn't appreciate someone trying to sell me
> support when I
> was still trying to resolve an issue, I was told that Allaire
> needed to make
> money.
>
> Marcus
>
>
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