I have to say that this is bizarre. I've never had anything but great
experiences with Allaire support, even when I was working for a company
who was too cheap to even buy us CF, and I was using the scaled down
free version to get a demo up and running that was going to be done
later in Oracle.
Now, if you were talking about support for NOF, I would definitely back
you up on that.
Kevin Langevin wrote:
>
> Wow...I've never heard anything like this about Allaire before. Any time
> I've ever e-mailed Allaire for support, I've had an answer back within 24
> hours, but usually within a few hours. I've never used phone support
> before, but if someone was rude to you, you should definitely contact their
> manager.
>
> One thing I wouldn't do is base your opinion of Allaire on an incident or
> two of bad support. Base it on the reaction you get when you contact them
> to tell them that you got bad support. If they're lackadaisical about
> fixing the problem, THEN get pissed. :)
>
> <CFUG-SFL Manager>
> -Kev
> </CFUG-SFL Manager>
>
> > -----Original Message-----
> > From: Marcus [mailto:[EMAIL PROTECTED]]
> > Sent: Thursday, September 07, 2000 1:03 PM
> > To: [EMAIL PROTECTED]
> > Subject: RE: PROBLEM with ALLAIRE CUSTOMER SERVICE ?
> >
> >
> > > Does anyone have tried to contact Allaire Customer support ?
> > >
> > > I tryed many times, for the past 9 days and I never received any
> > > answer form
> > > Allaire Company!
> > >
> > > Am I the only one facing this problem?
> >
> > I have been... When I finally was contacted by someone at
> > Allaire, it wasn't
> > a tech support person trying to fix the problem. It was instead a salesman
> > trying to sell me a $28,000 support package from Allaire. And when I
> > commented that I didn't appreciate someone trying to sell me
> > support when I
> > was still trying to resolve an issue, I was told that Allaire
> > needed to make
> > money.
> >
> > Marcus
> >
> >
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