I don't want free support, I just want to know when the Custom tag I
submited to the "Developers Exchange" will be online ?
It's suppose to take 48 Hours to be online and now it's been 10 days (80
Hours of working Day (8 Hours by day))
I never received any answer! And I sent 2 messages to the
([EMAIL PROTECTED]) mail box !
Yanik Lupien
----- Original Message -----
From: "Steve Pierce" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, September 07, 2000 3:11 PM
Subject: RE: PROBLEM with ALLAIRE CUSTOMER SERVICE ?
> If you are trying to get free support then I agree, your expectation level
> is too high. Microsoft doesn't offer free support, neither does Oracle,
IBM,
> Sun or most other database integration companies. Allaire shouldn't be
> expected to behave any differently. If you can't solve the problem with
> Allaire Forums or CF_Talk, then pay for the support call and move on. How
> much lost time and money did you lose waiting nine days? $100 to $200 for
a
> support call is a very good value. Pay it, and move on soldier. <g>
>
> - Steve
>
> Steve Pierce, HDL
> "Co-Location starting $99 per month, no setup fee"
> (734) 482-9682 | mailto:[EMAIL PROTECTED] | http://HDL.com
>
>
>
>
>
> -----Original Message-----
> From: Marcus [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, September 07, 2000 1:03 PM
> To: [EMAIL PROTECTED]
> Subject: RE: PROBLEM with ALLAIRE CUSTOMER SERVICE ?
>
>
> > Does anyone have tried to contact Allaire Customer support ?
> >
> > I tryed many times, for the past 9 days and I never received any
> > answer form
> > Allaire Company!
> >
> > Am I the only one facing this problem?
>
> I have been... When I finally was contacted by someone at Allaire, it
wasn't
> a tech support person trying to fix the problem. It was instead a salesman
> trying to sell me a $28,000 support package from Allaire. And when I
> commented that I didn't appreciate someone trying to sell me support when
I
> was still trying to resolve an issue, I was told that Allaire needed to
make
> money.
>
> Marcus
>
>
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