Thanks for your contribution Sean, but i think it's very unfair. First of all, I haven't bad-mouthed any part of Macromedia, except perhaps being critical of the people who figured it was unnecessary to give any help for people who didnt get an install going perfectly. And as i have said many times, I'm not alone. I've had lots of emails off-list saying things like "i'm the same" and "when you find out the answer, please make sure you post it because I need to know too".
I have laid out the events as they happened, because I thought it would be important to tracking down the source of the problem, and would tend to reduce the tendency for people to keep on suggesting things I've already tried. As for FREE installation support, if anyone can give me the Australian phone number where I call to get installation support between 9pm and 2am, I'd be most grateful. Sean, the day before yesterday you said you were going to pass the issue over to the installation people at Macromedia, and see if you could get them to contact me. That would be terrific, but I've heard nothing from anyone at Macromedia except yourself, so how long would I have to wait? I can't hang about waiting to see if they're going to follow up or not, I have to keep trying things. And for nearly a decade, the support from Macromedia in Australia has been almost non-existent unless you're a much larger outfit than my one-person company. For us, it's been limited to the first line of support, where you sit on the phone for ages, then get a phone operator who makes you go through the most elementary things ... "is it turned on at the wall?" "have you tried uninstalling and reinstalling again" . then when you go past their 20 basic questions, they refer it to the US. In nearly 30 years I've only once had a US support person call me - and that was Seagate, not Macromedia. Sean I'm willing to be proved wrong, and I'll say so right here on the list, with a different subject line so more people will see it, but right now I sum up the situation this way .... I have a WinXPPro system. Lots of others have CF7 working on a WinXPPro system apparently just like mine. I did what you and others at Macromedia have exhorted me to do - downloaded the trial, and attempted to install it. For whatever reason, perhaps my own fault, perahps not - we'll see in the fullness of time I hope - it hasn't installed properly, and there is no help on the Macromedia site anywhere for situations where the install doesnt go perfectly. So I am trying to find out what went wrong. I have looked at all the things I can think of, it's still not working, so I have no other choice than to go to the resource set up for precisely this situation - the mailing list. What the hell's wrong with that? And can you poke the installation guys in the ribs for me please to see if they can shed any light on what's wrong? Or give me the Australian number where I get support between 9pm and 2am? Cheers Mike Kear Windsor, NSW, Australia Certified Advanced ColdFusion Developer AFP Webworks http://afpwebworks.com ColdFusion, PHP, ASP, ASP.NET hosting from AUD$15/month On Wed, 23 Feb 2005 07:45:59 -0800, Sean Corfield <[EMAIL PROTECTED]> wrote: > On Wed, 23 Feb 2005 09:11:36 -0500, Michael T. Tangorre > <[EMAIL PROTECTED]> wrote: > > Since you are definitely in the minority when it comes CFMX 7 installation > > troubles, and days of Q/A on cf-talk has not gotten you further, I would > > venture to guess that in all the emails back and forth with the list cost > > you about the same as a single incident call to MM support. Have you > > considered that? > > More to the point: Macromedia offer FREE INSTALLATION SUPPORT! > > So rather than bad mouth the product on the list when thousands of > people have installed it flawlessly and are extremely happy with it, > it would be much better to simply get on the phone and have a Tech > Support person walk you through the install process and troubleshoot > whatever strangeness is going on with your particular system. > > On the point of uninstalling CFMX 6.1 blowing away your CFIDE > directory: the upgrade instructions are pretty clear that you need to > back up your settings and customizations before performing that > uninstall (exactly because it blows away your CFIDE folder). > -- > Sean A Corfield -- http://www.corfield.org/ > Team Fusebox -- http://www.fusebox.org/ > Breeze Me! -- http://www.corfield.org/breezeme > Got Gmail? -- I have 50, yes 50, invites to give away! > > "If you're not annoying somebody, you're not really alive." > -- Margaret Atwood > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Logware (www.logware.us): a new and convenient web-based time tracking application. Start tracking and documenting hours spent on a project or with a client with Logware today. Try it for free with a 15 day trial account. http://www.houseoffusion.com/banners/view.cfm?bannerid=67 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:196224 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
