Connie, It's seemed to me over the past few weeks that they might have hired some new tech support people who don't really know the ropes yet. It can easily happen to a company that's expanding that there are a few more inexperienced people than would be optimal. When i ran into a problem a week or so ago with support, i called them, hung on with the guy who i got on the line, and finally he passed me on to his tech supervisor. The supervisor knew exactly what i was talking about, fixed it immediately, and said it should be no problem in the future. He thanked me for pointing out an issue that indicated his guys needed more training, and that he would go over that procedure with everyone in tomorrow's meeting.
Next time there's a disconnect, i'm just going to call and ask if the tech supervisor is available. He was really very helpful. And i'm going to be nice and patient, even if i'm a little frustrated, because i know i would never be able to think through a technical, detailed issue properly if someone is stressing me. My feeling is that tech people doing tech things can't handle emotional stress - it's more than enough just dealing with the detail all day long. On Tue, 29 Mar 2005 14:02:27 -0700, Connie DeCinko <[EMAIL PROTECTED]> wrote: > Beware that if you post anything remotely negative in the CrytalTech forums, > your post will be deleted! The very truthful accounting of facts I posted > this morning was deleted without notice. > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Discover CFTicket - The leading ColdFusion Help Desk and Trouble Ticket application http://www.houseoffusion.com/banners/view.cfm?bannerid=48 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:200604 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
