That could be the case with my many issues over the past two days, but this just reinforces what several have said before... New techs should not be allowed anywhere near the front line until they have been properly trained. It's insane to place the health of your company on the backs of people with no experience. We should not have to ask for a supervisor to get things resolved.
-----Original Message----- From: Nando [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 29, 2005 6:24 PM To: CF-Talk Subject: Re: CrystalTech does not like negative comments! Connie, It's seemed to me over the past few weeks that they might have hired some new tech support people who don't really know the ropes yet. It can easily happen to a company that's expanding that there are a few more inexperienced people than would be optimal. When i ran into a problem a week or so ago with support, i called them, hung on with the guy who i got on the line, and finally he passed me on to his tech supervisor. The supervisor knew exactly what i was talking about, fixed it immediately, and said it should be no problem in the future. He thanked me for pointing out an issue that indicated his guys needed more training, and that he would go over that procedure with everyone in tomorrow's meeting. Next time there's a disconnect, i'm just going to call and ask if the tech supervisor is available. He was really very helpful. And i'm going to be nice and patient, even if i'm a little frustrated, because i know i would never be able to think through a technical, detailed issue properly if someone is stressing me. My feeling is that tech people doing tech things can't handle emotional stress - it's more than enough just dealing with the detail all day long. On Tue, 29 Mar 2005 14:02:27 -0700, Connie DeCinko <[EMAIL PROTECTED]> wrote: > Beware that if you post anything remotely negative in the CrytalTech forums, > your post will be deleted! The very truthful accounting of facts I posted > this morning was deleted without notice. > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Logware (www.logware.us): a new and convenient web-based time tracking application. Start tracking and documenting hours spent on a project or with a client with Logware today. Try it for free with a 15 day trial account. http://www.houseoffusion.com/banners/view.cfm?bannerid=67 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:200610 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
