" The fact that they delete negative posts about their business shows that they're not idiots."
Personally if I knew any company I was paying to use their service did this I sure wouldn't give them anymore of my business! Now a good comany will leave the neg comment and fix the problem and properly acknowledge what the problem was and what was done to get the problem fixed and show that it was fixed ASAP. " However, we own the forums and it would be utterly ludicrous for us to leave that bad marketing hanging out there on the forums whether it was earned or not." If you check out a companies forum and it's all daisies & butterflies then something is seriously wrong and its your first clue that something like this is up. It may fool a few ppl but to me thats crap because stuff happens and I would rather see that something HAS happened and see what was done to fix it and how quick it was fixed. Its not " ludicrous" to leave it to most ppl it's advantagious, only shady company would do that kind of stuff. ---------------------------------------- From: "Ken Ferguson" <[EMAIL PROTECTED]> Sent: Wednesday, March 30, 2005 9:59 AM To: CF-Talk <[email protected]> Subject: RE: CrystalTech does not like negative comments! The fact that they delete negative posts about their business shows that they're not idiots. The test is whether or not they act on those problems. We often get negative posts about our company in our forums and I think our company is very smart to remove them immediately. The big difference in what we're doing and what it sounds like they may be doing is that we immediately move to fix whatever problem existed to cause that negativity in the first place. However, we own the forums and it would be utterly ludicrous for us to leave that bad marketing hanging out there on the forums whether it was earned or not. --Ferg -----Original Message----- From: Connie DeCinko [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 30, 2005 8:15 AM To: CF-Talk Subject: RE: CrystalTech does not like negative comments! The problem remains that unskilled people are on the front lines. What should have taken 5 minutes took two days and had to be escalated to be fixed. Support is very inconsistent, giving different answers to policy from different people. And the fact they delete posts shows they are trying to hide something. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Logware (www.logware.us): a new and convenient web-based time tracking application. Start tracking and documenting hours spent on a project or with a client with Logware today. Try it for free with a 15 day trial account. http://www.houseoffusion.com/banners/view.cfm?bannerid=67 Message: http://www.houseoffusion.com/lists.cfm/link=i:4:200893 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/4 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.4 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
